Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a strategic and execution-focused Business Analyst to lead the process analysis across PBM Growth and Retention.. This role will be instrumental in driving modernization, data consistency, and operational efficiency across our growth and enablement ecosystems.
Primary Responsibilities:
Product Process
Lead/Define and evolve the growth operating framework to capture product/service/fee elections across the client lifecycle
Partner with Growth teams to ensure seamless integration with Salesforce CPQ, SFGO, PIM and broader PBM Operational processes
Drive integration and utilization of a comprehensive product catalog and client-specific fee schedules
Client Process Enablement
Lead initiatives to process reengineer efficiency, client data into a unified platform and/or workflow.
Collaborate with cross-functional teams to streamline onboarding, maintenance, and client relationship management workflows
End-to-End Process Analysis
Map and analyze current-state workflows across product and client operations
Identify inefficiencies, manual processes, and data fragmentation points
Recommend and implement tooling and automation strategies to improve operational throughput and reduce risk
Collaborate cross-functionally with operations, analytics, IT, and delivery teams to translate complex business needs into actionable process driven enhancements
Gather, analyze, and document business requirements for new features, enhancements, and workflow changes, ensuring they are aligned with enterprise strategy and operational needs
Strategic Planning & Execution
Develop business cases and business roadmaps for process improvements.
Aligning enterprise goals such as AI enablement.
Track and report on KPIs including client satisfaction, operational efficiency, and revenue impact
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience in PBM, healthcare technology, enterprise product management, or related healthcare operations environments
Demonstrated experience independently leading complex, cross-functional initiatives from problem identification through implementation, delivering measurable business outcomes
Proven ability to identify root causes, solve ambiguous business problems, and drive adoption, operational efficiency, or revenue growth through data-driven decision making
Experience influencing director-, VP-, and senior leadership-level stakeholders without direct authority to drive alignment and execution
Demonstrated ability to operate with minimal direction, proactively identify opportunities, and advance strategic initiatives in fast-paced, evolving environments
Experience developing and executing data strategy, workflow orchestration, or business process transformation initiatives resulting in measurable operational or financial impact
Working knowledge of Salesforce CPQ, Product Lifecycle Management (PLM), and Client Lifecycle Management processes
Preferred Qualifications:
Experience leading enterprise-scale transformation, product, operational, or technology initiatives with executive visibility
Experience presenting recommendations, business cases, and program outcomes to senior leaders and executive stakeholders
Experience leveraging AI/ML, analytics, or automation to improve business performance and decision-making
Solid understanding of healthcare regulatory compliance, governance, and data management practices
Demonstrated ability to lead through influence across highly matrixed organizations, including architecture, operations, product, and client services teams
Proven track record of improving adoption, customer experience, operational performance, or financial outcomes through strategic program leadership
Proven exceptional analytical, communication, stakeholder management, and executive presence skills
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.