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Business Analyst
FCM takes a holistic approach to corporate travel, specializing in managing
national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a
business network in over 97 countries and global headquarters in London,
Brisbane, Singapore and New York. Backed by the global strength of Flight Centre
Travel Group (FCTG), FCM combines local expertise and global experience to
provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management
Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
[https://www.fcmtravel.com/en-ca/about-us?&utm_source=google&utm_medium=cpc&utm_content=fcm.travel_GG-CA-Search-Brand-FCM_Brand_Exact-FCM_Brand&utm_campaign=FCM_Tech_Platform_Launch&utm_term=fcm.travel&gclid=EAIaIQobChMI-sXXnf3O-QIVh4XICh2zyQ6DEAAYASABEgIFo_D_BwE&gclsrc=aw.ds]
About The Opportunity
Flight Centre Travel Group is looking for a driven and detail-oriented Technical
Business Analyst to join our team and play a key role in delivering impactful
technical solutions. In this role, you will bridge the gap between business
needs and technical delivery, owning the design and coordination of small to
mid-sized projects. You’ll collaborate across multiple teams, influence solution
design, and ensure successful delivery from concept to completion. This is an
exciting opportunity to work with diverse stakeholders and make a measurable
impact across the business.
Key Responsibilities
• Translate business problems into clear, actionable technical requirements and
user stories
• Lead the design, coordination, and delivery of small to mid-level technical
projects
• Perform business and systems gap analysis, and build detailed workflows
• Facilitate meetings, lead discussions, and drive consensus with stakeholders
• Coordinate all aspects of project delivery, ensuring timelines and objectives
are met
• Document project scope, requirements, and updates using standardized templates
• Analyze cross-functional impacts across reporting, operations, finance,
product, and marketing teams
• Assess and communicate project goals, benefits, and ROI/LOE estimates
• Identify and document system, business, and development dependencies
• Work collaboratively across technical and non-technical teams
• Demonstrate understanding of Sabre including booking, shopping, faring, PNR,
and queue history
• Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and
reporting tools
• Utilize independent judgment to lead projects with minimal supervision
• Contribute to a safe, inclusive, and accessible work environment where all
Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
• Proven experience as a Technical Business Analyst or similar role
• Strong experience translating business requirements into technical
documentation (User Stories, BRDs)
• Experience with project coordination and delivery in a technical environment
• Solid understanding of ROI and level of effort (LOE) estimation
• Knowledge of Sabre system including bookings, shopping, and PNR management
• Understanding of Corporate Technology systems (OBTs, RED apps, reporting,
finance systems, etc.)
• Ability to analyze cross-functional impacts across multiple business areas
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Experience facilitating stakeholder meetings and workshops
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams,
OneNote)
• Ability to work independently and collaboratively in fast-paced environments
• Multilingual (English/Spanish) is a plus
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better
culture. We understand that our people are our most valuable asset. It is the
passion and dedication of our teams that keep the company on top of the industry
ladder. It’s also why we offer some great employee benefits and perks outside of
the norm.
Have fun: At the heart of everything we do at Flight Centre is a desire to
have fun.
Reward & Recognition: Celebrate the success of yourself and others at our
regular Buzz Nights and at the annual Global Gathering - You'll have to
experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity
to always figure things out.
Love for travel: We were founded by people who wanted to travel and want
others to do the same. That passion is something you can’t miss in our people
or service.
Personal connections: We are a big business founded on personal
relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion
through initiatives like Diversity Day (paid leave to observe a holiday or
cultural celebration of your choice) Employee Resource Groups (Racial Equity,
Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI
education initiatives, and equitable practices, including regular equity
assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and
evolve
We back our people all the way: We are strongly committed to supporting every
single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated
charities through volunteering and fundraising, complemented by our Office
Environmental Program, LEED® Gold-certified office spaces, and 1 paid
Volunteer Day per calendar year.
Benefits Include:
Paid Time Off: A comprehensive time off package, including up to 15 vacation
days (prorated upon hire and increasing to 20 days after 2 years of
employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day,
and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care,
and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and
short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock
Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full-time or
part-time employee status. Recognized Holidays are either paid time off or, if
required to work due to job requirements, holiday pay rate, and may vary
depending on state.
Location – Remote, US
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $80,000 -
$91,000 Base salary is dependent on relevant factors, including experience,
geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to
continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise
is to provide an environment with equality of respect, dignity and opportunity
for all our employees. We value an inclusive and supportive workplace which
truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to
providing a barrier-free pathway throughout our recruitment process. We welcome
accommodation requests to help make our hiring and onboarding experience as
accessible as possible. Please advise us about accommodation needs at any point
by contacting our Recruitment Team at careers@us.flightcentre.com
[careers@us.flightcentre.com]
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🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023,
2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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