Brand (Account) Associate)
Company Overview
Creator Match builds creator programs for the fastest-growing Tech Brands in the world.
Trusted by the world's largest AI & tech brands, including Lovable, Notion, Zapier, Wispr Flow, Gamma, Gusto and more. We've also paid out millions to Tech/B2B Creators.
Who we are: A full-stack creator marketing agency (brand-side, not talent-side) that helps with end-to-end strategy through execution.
How we help Tech Brands
Short-form creator partnerships (LinkedIn, Instagram, TikTok, Twitter/X, YouTube Shorts)
Long-form creator partnerships (YouTube, Newsletter)
Paid media (influencer whitelisting + boosting)
Brand trips and IRL events
Influencer gifting
Overview
Creator Match is seeking an Account Associate to support the execution of client-facing account management responsibilities across assigned brand partners.
The Account Associate works directly with Account Managers to ensure client communication, onboarding, campaign documentation, reporting, and follow-up activities are executed accurately and consistently.
The Account Manager retains accountability for the client relationship, campaign strategy, account health, and overall client success. The Account Associate serves as the primary execution partner, turning account priorities and decisions into completed actions.
Role Summary
The Account Associate supports the Account Manager throughout the client lifecycle, from onboarding and campaign kickoff through execution, reporting, and campaign wrap-up.
This role is responsible for managing client-side administrative and communication workflows, preparing campaign materials, coordinating client feedback, maintaining account documentation, and supporting recurring client updates.
The Account Associate is expected to independently execute assigned client-facing responsibilities while escalating strategic, commercial, or relationship-sensitive decisions to the Account Manager.
Core Skillsets Required
Client Communication & Support
Support day-to-day client communication across assigned accounts.
Draft and send approved client updates, follow-ups, reminders, and meeting recaps.
Track open client questions, approvals, decisions, and outstanding action items.
Ensure clients receive clear communication regarding next steps, timelines, and deliverables.
Collect and organize client feedback for the appropriate internal teams.
Identify communication gaps or unresolved requests and escalate when needed.
Maintain professional, responsive, and accurate communication.
Support Account Managers in delivering a consistent client experience.
Client Onboarding & Campaign Kickoff
Prepare and send client intake forms and related onboarding materials.
Review intake responses and flag missing or incomplete information.
Prepare campaign kickoff agendas, presentation materials, and supporting documentation.
Attend kickoff meetings and capture key decisions, action items, and follow-ups.
Send post-kickoff recaps outlining decisions, open questions, and next steps.
Support development of campaign briefs based on client goals and requirements.
Collect client feedback on briefs and coordinate approved revisions.
Schedule product onboarding sessions and request necessary product access.
Ensure onboarding information is documented and shared with relevant internal teams.
Campaign Coordination & Client Follow-Through
Translate Account Manager direction into organized client-side tasks and follow-ups.
Track client approvals, outstanding requests, and dependencies affecting campaign progress.
Coordinate the collection and consolidation of client feedback on creator sourcing and content.
Confirm feedback is clear and actionable before routing it to creator-side teams.
Follow up with clients on missing information, overdue decisions, and pending approvals.
Support client communication when campaign details or timelines change.
Maintain visibility into outstanding client-side work and flag potential delays.
Coordinate with internal teams to ensure client decisions are reflected in campaign execution.
Client Reporting & Documentation
Draft recurring client updates, including scheduled weekly communications.
Maintain accurate account notes, communication records, client preferences, and key decisions.
Prepare campaign updates and supporting reporting materials.
Build preliminary reporting documents using verified campaign data.
Support campaign wrap reports and post-campaign summaries.
Coordinate with Account Coordinators to obtain accurate performance and campaign information.
Document client feedback, campaign learnings, and outstanding follow-up items.
Identify incomplete or inconsistent information before client-facing materials are distributed.
Keep account documentation organized and accessible.
Client Relationship Support
Support Account Managers in maintaining responsive, well-organized client relationships.
Track client requests and ensure agreed follow-ups are completed.
Surface recurring client feedback, concerns, or process friction.
Identify signs of dissatisfaction or communication breakdowns and escalate promptly.
Support preparation for client check-ins, strategy discussions, and account reviews.
Maintain awareness of client priorities, communication preferences, and expectations.
Help ensure clients understand campaign progress and upcoming milestones.
Support account continuity through accurate documentation and internal handoffs.
Cross-Functional Collaboration
Work directly with Account Managers to execute client-side priorities.
Partner with Account Coordinators on campaign setup, documentation, tracking, and reporting inputs.
Coordinate with Creator Marketing Managers and Creator Associates when client feedback affects creator execution.
Ensure client-facing information is communicated accurately to the appropriate internal owners.
Support leadership and internal teams with account information and assigned follow-ups.
Maintain clear task ownership, communication, and accountability.
Additional Responsibilities
Identify opportunities to improve onboarding, client communication, reporting, and account workflows.
Support the development of standardized templates, processes, and best practices.
Participate in cross-functional initiatives and broader Client Success projects.
Take on additional responsibilities as assigned based on business needs.
Culture & Expectations
Creator Match is not a typical 9-to-5 environment. We operate as a lean, fast-moving team supporting high-growth technology brands. Campaign demands may occasionally require extended hours, evening or weekend responsiveness, and the ability to adapt quickly as priorities change.
We value people who take ownership, communicate proactively, solve problems, and care deeply about delivering exceptional work.
You'll have the opportunity to work on impactful campaigns with leading technology brands, help creators build meaningful partnerships, and grow alongside a team that values initiative, accountability, and continuous improvement.
Application Process
Our hiring process generally takes place in rolling two-week sprints and may include:
Application and Loom video screening
HR interview
Paid skills assessment
Hiring manager interview
Leadership interview
Creator Match is not a typical 9-to-5 environment. We operate as a lean, fast-moving team supporting high-growth technology brands. Campaign demands may occasionally require extended hours, evening or weekend responsiveness, and the ability to adapt quickly as priorities change.
We value people who take ownership, communicate proactively, solve problems, and care deeply about delivering exceptional work.
You'll have the opportunity to work on impactful campaigns with leading technology brands, help creators build meaningful partnerships, and grow alongside a team that values initiative, accountability, and continuous improvement.
Application Process
Our hiring process generally takes place in rolling two-week sprints and may include:
Application and Loom video screening
HR interview
Paid skills assessment
Hiring manager interview
Leadership interview
Support client communication, onboarding, campaign documentation, reporting, and follow-up; requires strong communication, organization, and ability to work in a fast-paced environment with occasional extended hours.
Key Responsibilities
- managing client communication
- coordinating campaign tasks
- preparing reports
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Contract
- Workplace: Remote — United States
- Languages: English
About Creator Match
A full-stack creator marketing agency building creator programs for tech brands. — Industry: Consulting Services