Company Description AC Pro is a family-owned business that has been providing heating and air conditioning products since 1986, with locations in southern California and southern Nevada. The company focuses on creating a supportive, team-centered culture where associates can build rewarding lifelong careers. AC Pro emphasizes innovation, professional growth, and treating everyone with kindness and respect.
The company is committed to helping customers succeed by offering high-quality products, exceptional service, and trusted contractor education. AC Pro also strives to make a positive impact in local and global communities through ongoing outreach and partnership with manufacturers who share its values. Role Description The Branch Manager is a full-time, on-site role based in Fontana, CA, responsible for overseeing daily branch operations and ensuring exceptional customer service.
This role manages branch staff, including hiring, training, scheduling, and performance coaching, while fostering a collaborative, safety-conscious work environment. The Branch Manager monitors inventory levels, coordinates with vendors, and ensures accurate order processing, deliveries, and returns. This role oversees branch financial performance, including budgeting, sales tracking, and expense control, and identifies opportunities to grow revenue and improve profitability.
The Branch Manager also builds strong relationships with customers and contractors, resolves escalated issues, and ensures company policies, procedures, and quality standards are consistently met.
Qualifications
Leadership and team management skills, including supervising staff, coaching performance, and promoting a positive, inclusive work culture. Operational and organizational skills for overseeing inventory, logistics, scheduling, and day-to-day branch activities. Customer service and relationship-building skills to support contractors, homeowners, and vendor partners with professionalism and care. Business, financial, and sales acumen to manage budgets, monitor KPIs, control expenses, and drive branch growth.
Problem-solving and decision-making skills to handle escalations, implement process improvements, and maintain compliance with company policies. Strong verbal and written communication skills, with the ability to collaborate across teams and represent the branch to internal and external stakeholders. Experience in HVAC, building materials, or a related distribution/retail environment is preferred.
Proficiency with basic computer applications (e.g., POS systems, inventory software, Microsoft Office) and comfort learning new systems. High school diploma or equivalent required; additional education in business, management, or a related field is beneficial. Ability to work on-site in Fontana, CA, including standing, walking the warehouse/store floor, and occasionally lifting products as needed.