This is a remote position.
As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
Requirements
Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
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Skills:
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency with CRM software and basic computer systems.
Empathy, active listening, and conflict resolution skills.
Attributes: Positive attitude, team player, and commitment to customer satisfaction.
Education: High school diploma or equivalent.
Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).
Benefits
Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
Benefits: Competitive pay, paid time off, paid training.
Perks: Work from home!
Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.
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