Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN SAN ANTONIO, TX
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
1-2 years in customer service; bilingual English and Spanish; strong communication; CRM familiarity; remote work ability; analytical; flexible hours including evenings/weekends.
Key Responsibilities
- Respond inquiries
- Demonstrate understanding
- Provide solutions
Skills & Tools
Windows 11, High-speed wired internet, USB headset, Webcam
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — San Antonio or United States
- Languages: English, Spanish
About OneTouch Direct
A company that delivers customer service solutions. — Industry: Information Technology