About F6F6 delivers technical HVAC field services supporting hyperscale data centers and mission-critical facilities across North America. We provide HVAC construction startup support, warranty service, commissioning assistance, and technical field expertise while maintaining a culture focused on safety, professionalism, teamwork, and customer satisfaction.
Position Overview
We are seeking a Billing & Dispatch Coordinator to support field operations by managing technician scheduling and ensuring timely, accurate billing. This role is critical to optimizing technician utilization, maintaining strong customer communication, and driving fast, clean revenue capture.
The ideal candidate has experience in both dispatching and billing within a field service environment, thrives in a fast-paced setting, and can balance speed with a high level of accuracy.
Key Responsibilities
Dispatching & Scheduling
Schedule and coordinate startup, commissioning, and warranty service work for a growing team of 85+ field technicians
Utilize Microsoft Dynamics 365 Field Service to assign and manage field resources
Provide same-day updates to scheduling as priorities shift
Optimize technician utilization, availability, and job coverage across multiple projects
Communicate clearly with technicians and internal teams to ensure alignment on schedules and expectations
Billing & Revenue Support
Prepare and validate billing data for both time & material and milestone-based projects
Review technician timecards to ensure accuracy of labor, travel, and job coding
Ensure all jobs are properly documented and ready for invoicing within 24–48 hours of completion
Partner with finance to support accurate and timely invoice generation (~24 invoices/week)
Identify and resolve discrepancies that could delay billing or impact revenue
Operational Coordination
Maintain accurate records across systems including Microsoft Dynamics, Excel, and Teams
Support customer communication related to scheduling and job status updates
Assist in improving processes related to dispatch efficiency and billing accuracy
Potential cross-training with travel coordination functions as the team evolves
Qualifications
3–7+ years of experience in dispatching and/or billing within a field service environment
Strong experience using Microsoft Dynamics 365 Field Service (preferred) or similar systems
Proven ability to manage high-volume scheduling and billing workflows
Experience reviewing technician timecards and validating job data
Strong proficiency in Microsoft Excel and communication tools like Teams
Excellent organizational skills and attention to detail
Ability to prioritize and execute in a fast-paced, constantly changing environment
Strong communication skills with both field personnel and internal stakeholders
Work Schedule & Expectations
Standard business hours (8:00 AM – 5:00 PM)
Must be responsive to same-day scheduling needs and updates
Remote role with high accountability and ownership
What We’re Looking For
High level of accuracy in billing and data validation
Ability to move with speed and urgency without sacrificing quality
Strong focus on customer communication and technician support
Ownership mindset with the ability to operate independently
Process-driven thinker who can improve efficiency over time
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.