ESSENTIAL FUNCTIONS:
Communication Management:
- Serve as the first point of contact for call escalations, from patients via phone, email and other internal
communication platforms, providing friendly and efficient service to patients, insurance companies and their representatives. - Relay messages from requesters to appropriate team members or departments utilizing multiple software
applications. Reviewing requester concerns for escalation. - Assist with coordinating incoming and outgoing billing requests, ensuring timely sorting, facilitating
responses and follow-ups. - Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations.
*Minimum 70 accounts worked per day
Team Collaboration and Support:
- Participate in regular team meetings via video or teleconference.
- Demonstrates competency in the performance of job-related skills appropriate to his/her customer
populations and departmental services while providing excellent customer service.
Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment. - Adheres to policies, procedures, guidelines relative to departmental operations.
HOURS: 11 am-7 pm PST
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of
all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more
Provides patient and insurance billing support, manages escalations and follow-ups, uses multiple software applications, protects confidential HIPAA information, and handles at least 70 accounts daily.
Key Responsibilities
- handling escalations
- coordinating requests
- protecting information
Skills & Tools
HIPAA
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Scottsdale, Arizona, United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About SimonMed Imaging
A healthcare provider offering medical imaging and diagnostic services. — Industry: Healthcare