Job Description
Reports to: Director of Revenue Strategy, Client & Billing Services
Mission
- Bill every client in your portfolio correctly and on time for the work URS does for them, catch errors before clients do, and keep improving how the billing gets done.
- URS audits how multifamily and commercial real estate owners bill their residents for utilities and helps them recover costs and increase net operating income.
- We also provide On-Call and Development Services.
- This role sits on the team that bills our clients for that work.
Who we are looking for
- We hire for character and teach the job. You do not need experience in our industry.
- We want someone who is precise, curious, and eager to learn, who likes getting data exactly right, and who uses modern tools, including AI, to build better ways of working.
- If you want a role you can grow from, this is it.
What you will do
- Specific goals and timelines will be set with your manager after you start.
- Learn how URS bills. Learn how URS charges clients for its audit, On-Call, and Development Services work, how billing is set up in our systems, and how the monthly invoicing cycle runs, with hands-on training from the team.
- Own a billing portfolio. Prepare and review monthly invoices for an assigned set of clients or services and make sure every client is billed correctly and on time.
- Be the first answer for clients. Respond to owners and property managers about URS invoices, fees, and account questions. Explain charges in plain language and follow every issue through to resolution.
- Set up billing for new work. When new audit work or services begin, set up the billing items, rates, and account details accurately, working with our Audit and Implementation teams.
- Build better tools. Find the manual, repetitive steps in our billing process and use tools, including AI, to make them faster and more accurate. Then check that they work.
- Keep the team covered. Step in on teammates’ accounts during absences and busy deadlines.
- No task is too small.
What it takes
- Obsessive attention to detail. You get the number, the date, and the name exactly right, and you check your work before it goes out.
- Curiosity. You ask why. When something does not add up, you dig in until it does, even when no one asked you to.
- A drive to learn. You teach yourself new tools and rules quickly. Tell us about something you learned on your own.
- You like data work. Careful data entry does not bore you. You find satisfaction in getting it right and look for ways to do it faster.
- You think in systems. When an error happens, you want to know what in the process let it happen, and you fix that.
- AI is a tool, not a crutch. You use AI to build solutions and move faster, you check what it produces, and you can explain the result without it.
- You want to grow. You are looking for more responsibility and see this role as a step in your career.
- Dependable and clear. Your team can plan around you, and you communicate plainly and calmly, including with a frustrated client.
A plus, not a requirement
- Invoicing, accounts receivable, or billing operations experience
- Property management, multifamily, or commercial real estate experience
- Experience with NetSuite or another ERP system
Benefits and schedule
- Medical, dental, and vision coverage, paid time off, and paid holidays
- Full-time and remote from anywhere in the United States, with availability during core business hours
- Candidates must be authorized to work in the United States. Employment is contingent on a background check.
How we hire
- Our process is short and practical. You will answer three questions with your application, then have a 30-minute video call.
- Finalists join a longer interview with a hands-on exercise: we teach you a piece of our billing process, ask you to apply it, and ask you to improve it using the tools of your choice, including AI.
- We finish with reference calls to former managers.
- Applications are reviewed as they arrive, and this posting is expected to close on October 9, 2026.