Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Position Summary
The Billing Analyst is responsible for supporting the organization’s revenue and billing operations through accurate invoice preparation, financial analysis, account reconciliation, reporting, and audit support. Under the general direction of the Billing Manager, this role ensures customer invoices are prepared in accordance with contractual agreements and organizational policies while maintaining the integrity of billing and revenue data.
The Billing Analyst collaborates closely with Business Operations, Accounts Receivable, Sales, Contracting, Fleet Operations, Logistics, and Accounting teams to resolve billing issues, research account discrepancies, and support month-end close activities. The position also plays a key role in revenue-related audits, transaction sampling, and system testing initiatives associated with billing and invoicing processes.
Essential Duties and Responsibilities
Billing & Revenue Management
- Prepare and process customer invoices in accordance with contractual terms and billing schedules.
- Review billing information for accuracy, completeness, and compliance with company policies.
- Interpret customer contracts and related documentation to ensure proper invoicing and revenue recognition.
Financial Analysis & Reconciliation
- Assist in maintaining accurate financial records and billing-related ledgers.
- Perform account research and investigate billing discrepancies, variances, and customer inquiries.
- Prepare reconciliations and reports to ensure accuracy and integrity of billing and revenue data.
- Analyze billing trends and identify opportunities for process improvements.
Month-End Close Support
- Assist with month-end and year-end close processes related to billing and revenue.
- Support the preparation of financial schedules and reports for management review.
Audit & Compliance
- Provide support for internal and external audit requests relating to revenue transactions.
- Perform audit sampling and documentation gathering for billing and revenue activities.
- Ensure billing records are maintained in accordance with company policies and audit requirements.
Systems & Process Improvement
- Participate in billing system testing, implementation projects, and process enhancements.
- Assist with validation of system-generated invoices and reporting outputs.
- Support ERP and CRM integrations as they relate to billing functions.
Cross-Functional Collaboration
- Coordinate with Business Operations, Sales, Contracting, Fleet Operations, Logistics, and other departments to resolve billing issues and ensure customer satisfaction.
- Communicate effectively with internal stakeholders regarding billing status, account research, and process improvements.
Supervisory Responsibilities
- No
Required Qualifications
- Minimum of 2 years of accounting, billing, or finance experience in an automated business environment.
- Experience with ERP (Enterprise Resource Planning) systems.
- Ability to read, understand, and interpret sales contracts and related legal documents.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to work independently and collaboratively within a team environment
- Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint).
- Intermediate Excel skills, including formulas, pivot tables, and data analysis.
Preferred Qualifications
- Associate’s degree in Accounting, Finance, Business Administration, or a related field.
- Experience with CRM systems, such as Salesforce.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. ’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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