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About brighthush and the Future‑Ready Customer Experience Landscape
brighthush is a leading innovator in the entertainment and communications sector, delivering cutting‑edge streaming, satellite, and mobile solutions to millions of households across the United States. Our mission is to connect people to the content they love while providing seamless, personalized service that turns every interaction into a memorable experience. As the industry evolves, we are expanding our customer‑centric teams to support our growing portfolio of products and services. If you thrive in a fast‑paced, technology‑driven environment and want to be part of a company that values creativity, collaboration, and continuous learning, brighthush is the place for you.
Why Join brighthush?
- Career Growth in a Rapidly Expanding Company: Within your first year, you can advance through two promotion levels, gaining new responsibilities and higher compensation.
- Comprehensive Benefits Package: We offer medical, dental, vision, life insurance, HSA, a 401(k) plan with company match, an Employee Stock Purchase Program, and tuition reimbursement for approved courses.
- Exclusive Perks: Enjoy a complimentary brighthush TV subscription (valued at $114.99/month), discounted Sling TV plans ($5/month), and Boost Mobile plans starting at $15/month.
- Work‑From‑Home Flexibility: All full‑time positions are remote, with company‑provided equipment and a dedicated home office setup.
- Inclusive Culture: brighthush is committed to diversity, equity, and inclusion. We celebrate different perspectives and provide a supportive environment for all employees.
Key Responsibilities
As a Bilingual Spanish Remote Customer Experience Representative, you will be the frontline resource for customers seeking assistance with billing, programming, and technical troubleshooting. Your role will involve:
- Handling a high volume of inbound and outbound calls, ensuring each customer receives a courteous, efficient, and accurate resolution.
- Diagnosing and resolving technical issues related to satellite, streaming, and mobile services, using diagnostic tools and remote access when necessary.
- Providing clear, step‑by‑step guidance to customers in both English and Spanish, ensuring they understand solutions and feel confident using our products.
- Promoting additional brighthush services and upgrades that enhance the customer’s entertainment experience.
- Maintaining detailed, accurate records of all interactions in our CRM system, following up on unresolved issues, and escalating when appropriate.
- Participating in continuous training sessions to stay current on product updates, new features, and best practices.
- Collaborating with cross‑functional teams—technical support, billing, and product development—to share insights and improve service quality.
Essential Qualifications
- High school diploma or GED (or equivalent).
- Minimum six months of customer service or technical support experience, preferably in a telecommunications or media environment.
- Fluency in both English and Spanish (written and spoken).
- Strong communication skills, with the ability to explain complex technical concepts in simple terms.
- Proficiency with computers, including Windows operating systems, web browsers, and standard office applications.
- Reliable high‑speed internet connection (minimum 25 Mbps download, 2 Mbps upload, 99 % uptime) and a dedicated home office space.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Valid driver’s license and a clean driving record (for occasional on‑site visits, if required).
- Ability to remain focused on the phone throughout the shift, with minimal distractions, and to keep the camera on during video meetings.
- Pre‑employment screening, including a drug test and DMV check.
Preferred Qualifications
- Experience with satellite or streaming platforms similar to brighthush’s offerings.
- Knowledge of billing systems and payment processing.
- Previous exposure to call‑center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
- Certifications in customer service, technical support, or related fields.
- Experience working in a remote or distributed team environment.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
- Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
- Multitasking: Managing multiple calls, tickets, and tasks simultaneously while maintaining high quality.
- Dependability and Integrity: Consistently meeting performance standards and adhering to company policies.
- Resilience: Staying calm under pressure and learning from feedback.
- Continuous Development: Proactively seeking training and skill‑building opportunities.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Representative, you will have the chance to:
- Advance to Senior Customer Experience Specialist, Team Lead, or Manager roles.
- Participate in leadership development programs and mentorship initiatives.
- Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
- Earn certifications in technical support, customer service, or product knowledge.
- Contribute to process improvement projects that shape the future of our customer service operations.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, innovation, and respect. Our remote teams are connected through daily stand‑ups, weekly knowledge‑sharing sessions, and an open‑door policy for feedback. We celebrate diversity and encourage employees to bring their authentic selves to work. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive community that values your contributions and invests in your growth.
Compensation & Perks
Base pay starts at $15.00 per hour, with an additional $0.50 per hour for evening and weekend shifts. You will also receive:
- Full‑time paid training and onboarding.
- Paid time off, including vacation, sick leave, and holidays.
- Health, dental, vision, and life insurance plans.
- HSA and 401(k) with company match.
- Employee Stock Purchase Program.
- Tuition reimbursement for approved courses.
- Complimentary brighthush TV subscription ($114.99/month).
- Discounts on Sling TV ($5/month) and Boost Mobile plans (starting at $15/month).
Equipment & Technical Requirements
brighthush will provide all necessary equipment to perform your role, including:
- PC tower with power adapter.
- Two monitors with cables.
- USB headset, keyboard, mouse, webcam, and Ethernet cable.
All equipment is leased and remains the property of brighthush. After 30 days, you will be responsible for maintaining and replacing accessories as needed. We recommend keeping a spare of each item to prevent downtime.
Eligibility & Location
To qualify for this position, you must reside in one of the following states: Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas. Remote work is available for eligible candidates within these states.
Application Process
Ready to join brighthush and elevate your career? Click the link below to submit your application. We’ll review your qualifications, conduct a pre‑employment screen, and schedule an interview if you meet our criteria.
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Equal Opportunity Employer
brighthush is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide reasonable accommodations for qualified applicants and employees with disabilities, unless it poses an undue hardship. For more information, please review our EEO policy, pay transparency statement, and EEOC Know Your Rights resources.
Contact & Accessibility
If you have questions about accessibility or accommodations during the application process, please contact leaves@brighthush.com. This contact is for accommodation requests only and should not be used to inquire about application status.
Join brighthush Today
Take the next step in your career by becoming a vital part of brighthush’s customer experience team. Your bilingual skills, technical aptitude, and passion for service will help us deliver unparalleled support to our customers. Apply now and start shaping the future of entertainment and communication.
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