Providing high-touch, personalized support, the remote Bilingual Spanish Client Concierge Specialist will serve as the primary point of contact for members and providers, guiding them through healthcare inquiries related to benefits, claims, and provider navigation.
Key responsibilities
• Deliver concierge-level service by addressing inbound calls, emails, and digital inquiries in both English and Spanish
• Assist members with benefits education, eligibility verification, and claims inquiries to ensure a seamless healthcare experience
• Research and resolve complex issues related to claims and billing while maintaining accurate records and communication with stakeholders
Required qualifications
• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Minimum of 2 years of experience in customer service or call center roles within healthcare or insurance environments
• Proficiency in both English and Spanish, with strong communication skills
• Familiarity with CRM systems, claims processing, and call center metrics
• Ability to work independently and collaboratively in a dynamic environment