At Intoxalock, we’re proud to be a
force for good
. Our work supports safer roads and stronger communities by helping individuals stay compliant, accountable, and supported—without judgment.
Always Aware. Always Guiding. Never Restricting or Judging.
The Role
As a
Bilingual Recovery Associate
, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.
Shift: Monday-Friday,10:00am-7:00pm Central Time (CST)
What You’ll Be Doing
Answer inbound calls and text messages assisting customers to remain in compliance
Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
Follow up on all promise to pays, payment plans and settlements in a timely manner
Plan, organize and prioritize daily work to meet deadlines
Adhere to department guidelines and goals to ensure KPIs are met
Special Projects and all other duties as directed by management
What You'll Bring To The Table
Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages
2+ years' experience in a Customer Service, Collections or Sales role strongly preferred
Associate degree or equivalent work experience
Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action
Strong listening skills to understand the needs of the customers and find a way to achieve account resolution
Ability to multitask effectively in a fast-paced, call center environment
Highly motivated to meet department goals
Ability to maintain confidentiality and handle sensitive information with discretion
Why Join Mindr
Average Hourly pay: $18.00 – $23.00+ per hour (made up of base + uncapped performance-based bonus)
Uncapped earning potential
Permanent work-from-home position
All equipment provided
Proudly recognized as a 2025 Top Workplace and 2026 Top Workplace for Working Parents