Job Overview
Are you an organized, healthcare-experienced professional fluent in English and Spanish who excels at creating smooth first impressions for patients? We are looking for a Spanish Bilingual Patient Coordinator & Scheduling specialist to be the welcoming face and primary coordinator for our growing practice. In this key role, you will leverage your expertise in Electronic Medical Records (EMR/EHR), insurance verification, and online platforms like Zocdoc to streamline patient registration and appointment management. Candidates with previous experience in a medical office, patient scheduling, or healthcare administration are ideal to help us deliver an efficient, compassionate onboarding experience. Bring your excellent bilingual communication skills to our team and directly impact the quality of care our diverse patient community receives!
Work Schedule
Full-Time
Monday to Friday
Office Hours (Eastern Standard Time EST)
Key Responsibilities
Incoming Calls & New Patient Scheduling
- Answer all incoming new patient calls professionally, courteously, and efficiently.
- Obtain patient demographic information, insurance details, and the reason for the visit.
- Triage patients based on their diagnosis, symptoms, or chief complaint to ensure they are scheduled with the appropriate provider and clinic location.
- Schedule appointments accurately according to provider availability, office protocols, and scheduling guidelines.
- Address patient inquiries while providing a positive and professional customer experience.
- Escalate urgent scheduling concerns or patient issues to management when appropriate.
Patient Registration
- Create new patient charts within the Electronic Medical Record (EMR) system.
- Enter complete and accurate demographic information.
- Upload insurance cards, identification, and any required documentation.
- Verify insurance eligibility when applicable.
- Ensure all registration information is complete and accurate prior to the patient's appointment.
- Maintain confidentiality and HIPAA compliance when handling patient information.
Zocdoc Appointment Management
- Monitor Zocdoc throughout the business day for new appointment requests.
- Transfer all Zocdoc appointments into the EMR promptly.
- Create charts for all new Zocdoc patients.
- Enter patient demographics, insurance information, and appointment details accurately into the EMR.
- Contact patients when additional information is required before their appointment.
- Ensure Zocdoc schedules and the EMR remain synchronized throughout the day.
Documentation & Coordination
- Maintain accurate patient records and appointment information.
- Communicate scheduling conflicts or patient concerns to management immediately.
- Coordinate with providers and office staff to ensure efficient scheduling workflows.
- Support daily administrative tasks as assigned to maintain smooth clinic operations.
Performance Expectations
- Deliver exceptional customer service during every patient interaction.
- Maintain professionalism, accuracy, and efficiency throughout the workday.
- Ensure all new patient charts are complete prior to scheduled appointments.
- Schedule patients with the most appropriate provider based on their condition and office protocols.
- Keep Zocdoc and the EMR synchronized and up to date at all times.
- Promptly communicate scheduling conflicts, patient concerns, or workflow issues to management.
- Consistently meet productivity and quality expectations while maintaining attention to detail.
Qualifications
Required
- Excellent verbal and written Spanish and English communication skills.
- Strong organizational, multitasking, and time-management abilities.
- High attention to detail and accuracy.
- Ability to work efficiently in a fast-paced medical office environment.
- Professional, dependable, and customer-service oriented.
- Ability to work independently while collaborating effectively with the healthcare team.
- Basic computer proficiency and the ability to quickly learn new software systems.
Preferred
- Previous experience in a medical office, healthcare administration, medical reception, or patient scheduling role.
- Experience working with Electronic Medical Records (EMR/EHR).
- Familiarity with insurance verification processes.
- Experience using online scheduling platforms such as Zocdoc.
- Bilingual (English/Spanish) is strongly preferred to better serve our diverse patient population.
Training & Onboarding
Comprehensive training will be provided, including:
- EMR (ModMed) navigation and documentation
- Patient registration and chart creation
- Insurance verification procedures
- Prior authorization portals and third-party websites
- PCP referral processes
- Zocdoc scheduling and appointment management
- Appointment scheduling protocols and workflow management
- Phone etiquette and patient communication
- Office policies, procedures, and daily operational workflows
What Success Looks Like
- New patient calls are handled professionally and efficiently.
- Patients are accurately triaged and scheduled with the appropriate providers.
- Patient charts are complete, accurate, and prepared before appointments.
- Zocdoc appointments are transferred promptly and maintained accurately within the EMR.
- Scheduling conflicts and patient concerns are resolved proactively.
- Patients receive an outstanding experience from their first interaction with the practice.
- Administrative workflows remain organized, accurate, and efficient.
Ideal Candidate Profile
The ideal candidate is proactive, detail-oriented, and enjoys helping patients navigate the healthcare process. They are an excellent communicator who remains calm under pressure, manages multiple priorities efficiently, and takes ownership of ensuring every patient receives a smooth and professional scheduling and registration experience.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations (for full-time roles only)
Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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