Join 770GoodLaw as a Bilingual (English/Spanish) New Client Specialist and become the first point of contact for potential clients navigating one of the most stressful moments of their lives. In this fully remote role, you'll guide prospective clients through intake and onboarding — listening with empathy, explaining our services clearly, and earning their trust from the very first conversation. Your ability to connect with both English- and Spanish-speaking clients directly expands who we can serve and shapes their entire experience with our firm.
This position requires full professional fluency in both English and Spanish — written and verbal. Only bilingual candidates will be considered.
Responsibilities
Client Intake & Communication
Serve as the first point of contact for new leads via phone, text, email, and website inquiries.
Conduct initial intakes, gathering detailed accident, injury, employment, and insurance information.
Clearly explain 770GoodLaw's services, process, and next steps with empathetic, timely communication in both English and Spanish.
Case Screening & Qualification
Evaluate potential cases against firm criteria and practice areas.
Identify red flags, missing information, or issues requiring attorney or supervisor review.
Accurately document all intake details in the GP system.
Client Onboarding
Guide clients through onboarding — sending and explaining engagement agreements, following up on unsigned documents, and ensuring all forms are completed.
Confirm receipt of signed retainers and supporting documents.
Set clear client expectations on communication, timelines, and case handling.
Data Accuracy & Reporting
Ensure all client and case information is entered accurately and consistently.
Track lead status, conversion rates, and reasons for non-retention.
Professional Standards
Maintain confidentiality and comply with legal, ethical, and firm policies.
Follow established scripts, workflows, and intake procedures.
Uphold 770GoodLaw's mission, values, and client service standards at all times.
Qualifications
Full professional fluency in English and Spanish (written and verbal) is required — candidates must be able to conduct intakes and explain legal processes clearly in both languages.
1–3 years of experience in a sales, client-facing, or intake role — legal, healthcare, or service-driven environments preferred.
Strong communicator with the ability to drive conversations, build rapport, and guide hesitant prospects with a consultative, empathy-first approach.
Highly organized and detail-oriented, with the ability to enter client and case data accurately, track lead status and conversion rates, and balance multiple tasks with a bias toward action.
Comfortable working independently in a remote environment while operating within team frameworks, established scripts, and intake workflows.
Coachable and growth-minded — acts on feedback and continuously works to sharpen selling skills.
Committed to maintaining confidentiality and upholding 770GoodLaw's mission, values, and client service standards at all times.
Compensation
$15 - $18 hourly
About 770GoodLaw - Norcross
770GoodLaw is a personal injury law firm dedicated to providing client-centric legal advice to individuals harmed by the negligence of others. Our experienced lawyers are zealous advocates committed to securing the best possible compensation for clients.
Our Mission That Matters
“WE AIM TO ABOLISH THE CASTE SYSTEM BETWEEN NON-LAWYERS & LAWYERS BY DEMOCRATIZING THE OWNERSHIP OF OUR LAW FIRM THROUGH THE ISSUANCE OF NON-VOTING PUBLIC STOCKS, RESERVING 30% FOR OUR TEAM MEMBERS.”
What We Offer
We invest in our people by providing both immediate and long-term benefits designed to support growth, stability, and performance:
Paid Time Off
Health Insurance Reimbursement
401(k) Plan with Company Matching
Defined Profit-Sharing
Student Loan Assistance
Personal and Professional Development Program
Vehicle Assignment Program
Tenure-Based Work Schedule Reduction
At 770GoodLaw, you are part of a team built to perform at a high level, grow together, and make a meaningful impact for the clients we serve.
Professional English and Spanish fluency required, with 1–3 years in sales, client-facing, or intake work. Requires strong communication, organization, accurate data entry, independent remote work, and confidentiality.
Key Responsibilities
- conducting intakes
- screening cases
- onboarding clients
Skills & Tools
GP system
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 31,200 – 37,440 / year
- Languages: English, Spanish
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About 770GoodLaw - Norcross
A personal injury law firm providing client-focused legal advice and advocacy. — Industry: Legal and Compliance