Overview
Our client is looking for a Bilingual Dispatch Agent (Spanish/English) - Amazon DSP to serve as a central remote operator for a fast-growing Amazon Delivery Service Partner (DSP)
managing approximately 80 drivers across a busy US territory. In this role, you will take direct ownership of up to 30 active delivery routes daily, serving as the primary line of support for drivers in the field. You will proactively coach drivers to keep routes on schedule, coordinate backup resources, and manage roadside incidents swiftly to protect delivery performance.
Your calm under pressure, sharp situational awareness, and fluent bilingual communication skills will directly drive fleet success and driver outcomes every day.
Schedule:
Full-time - 40h per week - 8 am-5 pm EST business hours
Responsibilities
Monitor driver routes in real time via Amazon's dispatch portal, identifying drivers who are falling behind schedule
Proactively contact drivers to provide coaching, encouragement, and route guidance to keep deliveries on track
Coordinate rescue operations by dispatching backup drivers to assist those who are behind on their routes
Arrange tow services and manage vehicle breakdown incidents to minimize delivery disruptions
Assist drivers with navigation questions by identifying alternative routes or delivery access points
Communicate incident updates to on-site station personnel for situations requiring immediate physical response
Requirements
Minimum
3 years
of
dispatch or logistics experience,
preferably within a
US-based delivery operation
Bilingual proficiency in
English and Spanish
Prior experience with
Amazon delivery operations
or a similar
last-mile logistics environment preferred
Strong customer service orientation with a calm, encouraging communication style
Ability to multitask and prioritize in a fast-paced environment
High level of attention to detail and situational awareness
Nice-to-have requirements:
Bonus if you have direct hands-on experience navigating Amazon's dispatch portal or comparable fleet tracking and route management platforms
It helps if you have previously supported large driver teams of 50 or more across a single service territory
Bonus if you have experience coordinating towing or roadside assistance vendors within a logistics or delivery environment
Independent Contractor Perks
Permanent work from home
Immediate hiring
Health Insurance Coverage for eligible locations
Note
Please click the "
APPLY
" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
One application, multiple possibilities:
When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.
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