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About hirevault
hirevault is a fast‑growing leader in the logistics and supply‑chain services sector, dedicated to delivering exceptional value to a diverse portfolio of clients across North America and beyond. Our mission is rooted in a strong moral code that emphasizes service without expectation of reward, fostering a culture of servant leadership, responsibility, and continuous improvement. At hirevault, we empower our people to innovate, collaborate, and grow while maintaining the highest standards of integrity, safety, and customer satisfaction.
Why This Role Matters
In today’s hyper‑connected world, seamless shipment tracking and proactive customer communication are critical to maintaining trust and operational efficiency. As a Bilingual Customer Service Representative with a focus on data entry and Excel expertise, you will be the pivotal link between our clients, carriers, and internal teams. Your ability to accurately capture logistics data, resolve issues swiftly, and communicate fluently in both English and Korean will directly influence hirevault’s reputation for reliability and excellence.
Key Responsibilities
- Shipment Tracking & Tracing: Monitor shipments in transit, update internal tracking systems in real time, and proactively communicate status updates to clients via phone, email, or chat.
- Data Entry & Management: Accurately input shipment details, customer information, and status changes into our Transportation Management System (TMS) and Warehouse Management System (WMS) with a focus on zero‑error data integrity.
- Customer Service Excellence: Serve as the primary point of contact for inbound inquiries, providing clear, courteous, and solution‑focused responses in both English and Korean.
- Issue Resolution: Investigate delivery discrepancies, delays, and complaints; coordinate corrective actions with carriers, drivers, and internal stakeholders to achieve timely resolutions.
- Carrier Coordination: Liaise with carriers and drivers to confirm pickup schedules, address on‑the‑road issues, and ensure adherence to service level agreements.
- Documentation & Compliance: Maintain meticulous records of shipments, proof of delivery (POD) documents, and service logs while ensuring compliance with company policies and regulatory requirements.
- Cross‑Functional Collaboration: Partner closely with warehouse, dispatch, sales, and finance teams to streamline logistics workflows and improve overall operational efficiency.
- Continuous Improvement: Identify recurring pain points, suggest process enhancements, and contribute to the development of best‑practice SOPs for the logistics support function.
Essential Qualifications
- Minimum of 2 years of experience in logistics, supply‑chain, transportation, or a related customer‑service environment.
- Demonstrated proficiency with Microsoft Outlook and advanced Excel functions (pivot tables, VLOOKUP, macros, data validation, and complex formulas).
- Hands‑on experience with TMS/WMS platforms or comparable logistics software; ability to learn new systems quickly.
- Fluent verbal and written communication skills in both English and Korean; additional language abilities (e.g., Spanish) are a plus.
- Exceptional attention to detail with a proven track record of accurate data entry and documentation.
- Strong problem‑solving capabilities; able to diagnose issues, propose solutions, and follow through to resolution.
- Ability to multitask and thrive in a fast‑paced environment while maintaining composure under pressure.
- Team‑oriented mindset with a collaborative approach to cross‑departmental initiatives.
Preferred Qualifications
- Experience in freight forwarding, trucking, or third‑party logistics (3PL) environments.
- Knowledge of shipping regulations, customs documentation, and industry best practices.
- Certification or formal training in supply‑chain management, logistics, or related fields.
- Bilingual proficiency in English & Spanish (in addition to Korean) to support a broader client base.
Core Skills & Competencies
- Technical Acumen: Mastery of Excel for data analysis, reporting, and automation; familiarity with Outlook, TMS, WMS, and CRM tools.
- Communication: Clear, concise, and culturally sensitive communication in English and Korean; active listening and empathy.
- Analytical Thinking: Ability to interpret shipment data, identify trends, and make data‑driven recommendations.
- Customer‑Centric Focus: Commitment to delivering outstanding service experiences and building lasting client relationships.
- Organizational Skills: Efficiently prioritize tasks, manage time, and meet deadlines without sacrificing quality.
- Adaptability: Comfortable navigating changing priorities, new technologies, and evolving business needs.
Career Growth & Learning Opportunities
hirevault invests heavily in the professional development of its employees. In this role, you will have access to:
- Structured onboarding and mentorship programs that pair you with seasoned logistics professionals.
- Continuous learning pathways, including certifications in supply‑chain management, advanced Excel, and TMS/WMS platforms.
- Opportunities to transition into senior customer‑service leadership, logistics analyst, or operations management positions as you demonstrate expertise and initiative.
- Regular cross‑training sessions that broaden your skill set across warehouse, dispatch, and sales functions.
- Participation in industry conferences, webinars, and networking events to stay current on logistics trends.
Work Environment & Culture at hirevault
Our Fullerton office offers a modern, collaborative workspace designed to foster creativity and teamwork. Key cultural attributes include:
- Servant Leadership: Leaders at hirevault prioritize the growth and well‑being of their teams, encouraging open dialogue and shared decision‑making.
- Diversity & Inclusion: A multilingual, multicultural workforce where every voice is valued and cultural perspectives enrich our service delivery.
- Innovation Mindset: We champion continuous improvement, rewarding ideas that streamline processes or enhance client satisfaction.
- Work‑Life Balance: Flexible scheduling options, paid time off, and wellness programs support a healthy personal and professional life.
- Recognition & Rewards: Regular performance recognitions, employee‑of‑the‑month awards, and milestone celebrations.
Compensation, Perks & Benefits
hirevault offers a competitive hourly wage ranging from $24 to $26 based on experience and skill set. In addition to base pay, you will receive:
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings options with company matching contributions.
- Paid holidays, vacation days, and sick leave.
- Transportation stipend or reimbursement for commuting expenses.
- Professional development budget for courses, certifications, and conferences.
- Employee assistance program (EAP) for personal and mental‑health support.
- Access to on‑site amenities such as a stocked kitchen, breakout areas, and ergonomic workstations.
How to Apply
If you are a detail‑oriented, bilingual professional with a passion for logistics and a knack for turning data into actionable insights, we want to hear from you. Join hirevault and become part of a team that values integrity, collaboration, and continuous growth.
Take the next step in your career: Submit your resume and a concise cover letter highlighting your relevant experience, language proficiency, and why you are excited about the opportunity at hirevault. Applications are reviewed on a rolling basis, and qualified candidates will be contacted promptly for an interview.
hirevault is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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