About the position
Remote Support customers in a fast-paced insurance environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns.
Responsibilities
• Respond to customer inquiries regarding products and services by phone or email.
• Identify customer issues and provide solutions or appropriate follow-up.
• Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.
• Communicate claim investigation updates and planned adjustments to customers.
• Escalate unresolved complaints to the appropriate internal departments.
• Maintain detailed and accurate records of customer interactions and actions taken.
• Ensure a professional, customer-focused experience while meeting productivity expectations.
Requirements
• Completion of a degree program.
• 2 years of customer service experience.
• 2-4 years of experience handling customer inquiries, resolving complaints, and providing customer support.
• Experience accurately documenting customer information, interactions, and actions taken.
• Proficiency with computer applications, including MS Outlook and data entry systems.
• Ability to work independently and manage competing priorities effectively.
• Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages.
Nice-to-haves
• Experience handling billing adjustments, refunds, or service resolutions.
• Exposure to inbound and outbound call environments.
• Customer service experience in corporate, financial, insurance, or medical settings.
• Familiarity with issue escalation processes.
• Ability to manage high volumes of calls or inquiries while maintaining service quality.
Benefits
• Hourly salary of $21.5.
• 12-month contract with the potential for permanent employment.
• Day schedule, 37.50 hours per week.
• Enjoy the flexibility of remote work.