Location: Remote from Anywhere ( UK Hours)
Full-time, Permanent
The Role
Are you a fluent German and English speaker with a passion for high-level customer engagement? We are recruiting for a pivotal role supporting a global leader in the financial services sector.
As a Bilingual Customer Success Specialist, you will be the professional face of a major banking brand, providing premium support to corporate cardholders across Europe. This is not a typical call-center environment; it is a fast-paced, sophisticated role requiring emotional intelligence, financial literacy, and a "single window" approach to problem-solving.
Key Responsibilities
- Corporate Liaison: Act as the primary point of contact for European corporate cardholders, managing enquiries via phone and email with precision and speed.
- Bilingual Bridge: Expertly translate and communicate complex financial enquiries between English and German to ensure seamless service delivery.
- Issue Ownership: Take full accountability for cardholder queries, acting as a point of escalation and liaising with back-office teams to provide first-class resolutions.
- Knowledge Excellence: Maintain an expert-level understanding of banking products, corporate card services, and internal financial systems.
- Data Integrity: Accurately log all client interactions in accordance with strict financial regulatory procedures and internal policies.
What You'll Need to Succeed
- Language Mastery: Absolute fluency in German and English (written, spoken, and listening) is essential.
- Industry Experience: A background in Customer Service is required, with a strong preference for candidates coming from Financial Services or Fintech.
- Technical Proficiency: Highly comfortable with MS Office (Word, Excel) and navigating complex CRM/internal database systems.
- Pressure Management: The ability to multitask and meet strict deadlines in a high-stakes, professional environment.
- Soft Skills: Exceptional interpersonal skills, a detail-oriented mindset, and the proactive ability to solve problems before they escalate.
Why This Opportunity?
- Global Exposure: Work with high-profile corporate clients across the DACH region and broader Europe.
- Professional Growth: Deepen your expertise in the financial services and corporate banking sector.
- Competitive Package: Enjoy a salary that reflects your specialized bilingual skills and experience level.
How to Apply:Please submit your CV in English. Successful candidates will be invited to a language assessment and a preliminary interview with our sourcing team.
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