Job Description:
• Handle a high volume of inbound customer inquiries in Spanish and English
• Offer additional products on each customer interaction
• Assist customers with questions and personalize the experience for each caller
• Confirm refunds, take payments, place orders, and analyze account data
• Report to an assigned Customer Service Supervisor
• Work a set full-time schedule including a weekend shift each week
Requirements:
• Must reside in Virginia or an approved QVC state
• 12 months or more of customer service experience
• Bilingual Spanish and English communication skills
• Ability to learn and work in a virtual environment
• Ability to communicate with a variety of styles
• Ability to navigate multiple systems and screens
• Provide a distraction-free work-from-home environment
• Provide your own Microsoft 11 computer and additional required equipment meeting QVC computer system requirements
• Troubleshoot own technical problems and partner with IT when needed
• Available to work weekends, holidays, and additional hours
• Set full-time schedule is not Monday–Friday and includes a weekend shift each week
Benefits:
• $0.60 bilingual differential
• Additional shift differential and incentives where applicable
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits