Job description:
Hiring Bilingual Customer Service Representatives (Remote)
Long Term Contract with Possible Temp to Perm Opportunity
Pay Rate:
Spanish - $17/hr
Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Creole, Korean - $18/hr
Location:
Candidates must be located in EST time zone states (SD, ND, MN, NE, FL, TN, IA, TX, IN, IL, SC, MA (Remote)
Projects Hours: Must be available and willing to work Monday to Friday, 8am to 8pm EST and Sat 10am - 6pm EST
Languages Needed:
Russian
Mandarin
Cantonese
Hindi
Urdu
Bengali
Creole
Korean
Spanish
Job Responsibilities:
Handle inbound customer service calls related to healthcare enrollment and support services
Assist clients with plan selection, enrollment, and general inquiries
Provide excellent customer service in a fast-paced environment
Requirements:
High school diploma or equivalent required
1 to 2 years of call center experience preferred
Strong communication and customer service skills
Ability to multitask and learn new systems quickly
Must be fluent in English and designated bilingual language
Minimum typing speed of 35 WPM
Basic computer knowledge required
Assessments Required:
Typing Assessment
Computer Literacy Assessment
Work Schedule:
Must be flexible to work Monday through Friday and possible Saturdays within EST business hours
Mandatory Training:
4 weeks of full-time training required
Training: Candidate must be available for 30-days (4 weeks) of FULL TIME MANDATORY TRAINING 8:30-5:00pm EST.
Post Training Schedule:
8:30 a.m. - 5:00 p.m.9:00 a.m. - 5:30 p.m.
11:30 a.m. - 8:00 p.m.
Remote Work Requirements:
Windows 10 computer or laptop
Wired USB headset with microphone
Stable high-speed internet connection
Chromebooks and Bluetooth headsets are not permitted
Typing (35 wpm) and basic computer skills, COMPUTER LITERACY (70%) assessment are required. Provide the scores on the candidates resume under their name. Benefits information
Benefits include medical, dental, vision, and paid sick time
Equal Employment Opportunity Statement:
Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic."
Physical Requirements:
This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements
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