Job Overview
We are seeking a dynamic and bilingual Collections Representative to join our team! In this energetic role, you will be responsible for managing accounts receivable, conducting debt collection negotiations, and ensuring compliance with industry regulations. Your excellent communication skills in both English and Spanish will enable you to connect effectively with diverse clients, resolve outstanding balances, and promote positive customer relationships.
This position offers an exciting opportunity to develop your expertise in financial concepts, medical billing, and industry-specific regulations while making a meaningful impact on our organization’s revenue cycle management.
Duties
Contact clients via phone and written communication to discuss overdue accounts and negotiate payment arrangements.
Review and analyze accounts using Excel data analysis tools and accounting software to identify discrepancies or delinquent balances.
Ensure adherence to consumer protection laws, financial regulatory compliance, and confidentiality standards during all client interactions.
Handle sensitive information with discretion, maintaining strict confidentiality in accordance with industry regulations.
Collaborate with internal teams on account analysis, payment processing, and resolving complex debt collection issues efficiently.
Experience
Strong knowledge of debt collection negotiation techniques and consumer protection laws.
Excellent phone etiquette combined with strong customer service skills to handle client communication professionally.
Join us in a role where your bilingual skills will make a difference! We’re dedicated to supporting your professional growth while fostering a vibrant work environment focused on excellence in financial services and client care.
Pay: $20.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Work from home
Experience:
Collection: 3 years (Required)
Language:
Spanish (Required)
Work Location: Remote