Job Description:
• Make outbound and inbound calls
• Collect on accounts that are past due
• Provide top tier support and service to customers
• Complete five weeks of mandatory full-time virtual training
• Complete a Virtual Introduction as part of the application process
Requirements:
• Customer service and prior collections experience
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency
• Ability to work with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent
• Must be 18 years or older
• Must be located within a 60-mile radius of El Paso, TX
• Designated home-based workspace, preferably quiet and free from distractions
• Wired internet connection with at least 10 Mbps download and 4 Mbps upload
• Wireless, DSL, and/or satellite internet service providers are not compatible with the systems
• Full-time availability for Monday-Friday virtual training, with 100% attendance required
• Availability for Monday-Friday 11:30 AM-8:00 PM shifts
• Saturdays required, 6:30 AM-3:00 PM
• Verified Spanish fluency
• Ability to use AI-enabled tools and adapt as roles and workflows evolve
Benefits:
• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance
• Paid Parental Leave
• Company Matched 401k
• Paid Time Off
• Paid Holidays
• Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services
• Verified Spanish fluency will receive a 5% hourly pay increase
• Monthly bonus