Become a Hero and join us on our mission to help underserved kids!
Generous pay
PTO and paid holidays
Career growth within your practice and the region
Medical, dental, vision insurance, 401K & more
Position Overview
We are currently seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health.
This is a remote position.
Pay range: $18.50/hr
Job Responsibilities
Schedule appointments requested and agreed to by the patient or responsible party
Translate conversation and documents in English from a foreign language
Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner
Answering patient inquiries, translate patient/company needs, and solve patient issues
Resolve customer support problems
Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes
Job Qualifications
At least one year of customer service or call center experience
Bilingual in Spanish
Adequate typing skills (30+ wpm)
Demonstrated experience with Windows
Ability to work a flexible schedule
In addition to the job description, you will be asked to perform other duties that support the business and our mission.