Job Description:
• Answer inbound and outbound patient calls professionally
• Schedule and coordinate patient appointments and follow-up visits
• Verify insurance eligibility and benefits
• Assist with prior authorizations and referral coordination
• Follow up with patients regarding appointments, treatment plans, and outstanding requirements
• Communicate with insurance companies regarding eligibility, coverage, and authorizations
• Maintain accurate patient records and documentation within the EMR
• Coordinate communication between providers, patients, and external healthcare partners
• Ensure HIPAA compliance and patient confidentiality at all times
• Deliver exceptional customer service and support patient retention
Requirements:
• Minimum 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a related healthcare administrative role
• Previous experience working with Illinois-based insurance plans
• Excellent verbal and written English communication skills with a professional phone presence
• Strong understanding of healthcare workflows and patient coordination processes
• Must have a HIPAA compliance certificate
• Ability to work in a fast-paced healthcare environment while maintaining accuracy
• Must have a experience with SimplePractice EHR
Benefits:
• Fully Remote
• Flexible schedule