Ready to make a difference while working from home? Looking for a company that
values your voice, your ideas, and your growth? EXL Health is searching for
energetic, customer-focused team players who are passionate about helping
others. If you love problem-solving, thrive on providing top-notch service, and
want to be part of a fast-growing team, this is the role for you!
Hourly rate: $15.00 - $25.00
For more information on benefits and what we offer please visit us at
https://www.exlservice.com/us-careers-and-benefits
RESPONSIBILITIES
What You’ll Do
As a Bilingual Customer Service Representative, you’ll be the first point of
contact for our customers — delivering an exceptional experience every time. In
this role, you will:
✅ Handle inbound and outbound calls with professionalism, care, and attention to
detail.
✅ Update policy information and ensure accuracy in our systems.
✅ Stay up-to-date on products, processes, and regulations to provide the best
service possible.
✅ Use active listening skills to understand customer needs, clarify questions,
research solutions, and provide clear answers and alternatives.
✅ Build strong relationships with customers by going the extra mile to support
them.
✅ Document every interaction so we can continuously improve.
✅ Work collaboratively with your teammates to meet individual and team goals.
✅ Share your ideas to improve processes — we want your input!
QUALIFICATIONS
What We’re Looking For
You’re a great fit if you bring:
✨ High school diploma (college degree a plus!)
✨ Strong communication skills — you can easily build rapport and explain complex
information.
✨ Solid PC skills, with experience using Windows, Microsoft Office, and online
systems.
✨ Ability to learn quickly and adapt to changes with a positive attitude.
✨ Stellar organizational skills and attention to detail.
✨ A passion for customer service — you love helping people solve problems.
Preferred but not required:
✔️ Previous call center or customer service experience.
✔️ Bilingual in English and Spanish (or other languages).
✔️ Experience in healthcare or insurance is a big plus!
✔️ Proven ability to handle multiple priorities while staying cool under
pressure.
Why EXL Health?
Because we invest in YOU.
From day one, you’ll work alongside some of the best minds in healthcare and
business consulting.
We offer hands-on training and a mentoring program to help you succeed.
Your ideas matter here — we’re always looking for ways to improve, and we
want to hear your voice.
Career growth? Absolutely. Many of our leaders started in roles just like
this.
Flexible schedules with shifts between 8am-8pm ET — perfect for work/life
balance.
At EXL Health, you’ll do meaningful work that impacts real people’s lives — all
while advancing your own career in an innovative, fast-paced environment.
Are you ready to join a team where you can shine? Apply today and let’s grow
together!
The posted base salary range is the hiring base salary range for this role.
Final offers are based on several factors, including: the candidate's skills and
experience, internal pay equity, work location, market conditions for the role,
and the specific scope and responsibilities of the position.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and
solutions company. We partner with clients using a data and AI-led approach to
reinvent business models, drive better business outcomes and unlock growth with
speed. EXL harnesses the power of data, analytics, AI, and deep industry
knowledge to transform operations for the world’s leading corporations in
industries including insurance, healthcare, banking and financial services,
media and retail, among others. EXL was founded in 1999 with the core values of
innovation, collaboration, excellence, integrity and respect. We are
headquartered in New York and have more than 54,000 employees spanning six
continents. For more information, visit www.exlservice.com
[http://www.exlservice.com/].
EXL never requires or asks for fees/payments or credit card or bank details
during any phase of the recruitment or hiring process and has not authorized any
agencies or partners to collect any fee or payment from prospective candidates.
EXL will only extend a job offer after a candidate has gone through a formal
interview process with members of EXL’s Human Resources team, as well as our
hiring managers.
EXL is the indispensable partner for leading businesses in data-led industries
such as insurance, banking and financial services, healthcare, retail and
logistics. We bring a unique combination of data, advanced analytics, digital
technology and industry expertise to help our clients turn data into insights,
streamline operations, improve customer experience, and transform their
business. Our partnerships with clients are built on a foundation of
collaboration – and we’ve been chosen as a partner by nine of the top ten
leading US insurance companies, nine of the top 20 global banks, and six of the
top ten US health care payers. We function as one team to make your goals our
goals, whether that’s unlocking the value of generative AI or embedding
analytics into workflows that reduce risk or power your growth. Clients choose
EXL as their transformation partner for many reasons. Our geographic diversity
make talent all over the world instantly accessible. Digital accelerators enable
unmatched speed-to-value, letting you realize results fast. It’s our people that
truly set us apart, though, including the 1,500 data scientists we have
dedicated to our generative AI practice. And our more than twenty years of
experience in delivering business services, garnering stellar client references,
and maintaining a solid balance sheet are reassuring to our C-suite clients.
Find out for yourself why clients, employees, and analysts think we’re some of
the best in the business. Contact us to see how we can help you achieve your
goals.