Benefits Call Center Representative
REMOTE – United States
Pay: $17/hour – Please note this pay rate may be below your state’s minimum
wage. Please take this into consideration when applying.
Training Schedule: Monday – Friday | 9:30 AM – 6:00 PM
Regular Schedule: Monday – Friday | 11:30 AM – 8:00 PM
No weekends required!
About the role
As a Benefits Call Center Representative, you will support customers by
answering inbound calls related to defined benefit pension plans and retirement
programs. You will assist callers with questions regarding pension eligibility,
benefit calculations, retirement estimates, payment options, required
documentation, and other pension-related inquiries.
This role requires strong customer service and communication skills, attention
to detail, and the ability to accurately process information while managing a
steady call volume. Candidates should be comfortable working independently in a
fast-paced call center environment and handling detailed retirement-related
information.
Key duties
Answer inbound calls from customers regarding defined benefit pension and
retirement plans
Assist callers with questions regarding pension eligibility, benefit
calculations, retirement estimates, and payment options
Review and explain required documentation and next steps
Research customer inquiries and provide accurate information based on
established guidelines
Navigate multiple systems while assisting customers and documenting
interactions
Process transactions and requests accurately according to established
procedures
Maintain a professional and customer-focused approach throughout each
interaction
Meet established productivity, quality, and accuracy expectations
Requirements
We’re looking for customer-focused, detail-oriented team members who can work
efficiently while providing accurate and professional service. To be successful
in this role, you should have:
Previous customer service and call center experience
Experience working in a high-volume call center environment preferred
Experience supporting defined benefit pension plans and/or retirement
programs preferred
Knowledge of retirement eligibility, benefit calculations, and
pension-related inquiries
Strong communication and active listening skills
Strong problem-solving skills and attention to detail
Ability to follow established guidelines and process transactions accurately
Ability to navigate multiple computer systems and tools efficiently
Ability to multitask while maintaining accuracy and quality
Ability to work independently and remain productive
High school diploma or GED
Ability to pass required background screening and/or drug test
Work-From-Home Requirements
Must pass an internet speed test (download equal to or greater than 25,
upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Due to varying state and local minimum wage laws, we are currently only able
to hire candidates residing in states where our compensation structure
complies with applicable wage regulations. As a result, we may be unable to
consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, including but not
limited to:
States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR,
VT, WA.
Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO,
Edgewater - CO, Flagstaff - AZ.
What you get
Full-time employment
Paid virtual training
Health benefits for you and your family, including medical, dental, and
vision, starting on day 1
Paid time off (PTO)
No weekend shifts
Additional information
Training schedule is Monday – Friday | 9:30 AM – 6:00 PM
After training, the regular schedule is Monday – Friday | 11:30 AM – 8:00 PM
Candidates must be able to commit to the later production schedule following
training
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $32,760 - $40,950.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].