Benefits Call Center Representative
Training Schedule: Monday – Friday 8:30am-5pm EST
Production Schedule: Monday – Friday 12:00-8:30pm EST
Pay: $15.00 an hour (10% shift differential after training), which may be below
your state’s minimum wage. Please take this into consideration when applying.
Do you thrive in delivering exceptional, high-touch customer experiences while
solving complex issues with precision and care? Are you detail-oriented,
professional, and motivated to make a meaningful impact? If so, Conduent invites
you to apply for the Benefits Call Center Representative role.
As a Benefits Call Center Representative, you’ll be part of a supportive,
high-performing culture that values excellence, accountability, and individual
contributions. In this role, you’ll provide elevated service to our members and
make a real impact on their benefits experience.
About the Role:
Handle inbound calls with a strong focus on accuracy, empathy, and first-call
resolution
Navigate and effectively utilize multiple systems and tools to research,
resolve, and document complex benefit inquiries
Provide professional written communication via chat, including follow-up and
resolution emails
Process member requests efficiently while adhering to compliance, quality,
and service standards
Deliver a consistent, high-quality customer experience aligned with business
expectations
Requirements:
Strong written and verbal communication skills
Ability to navigate and work across multiple systems and tools simultaneously
Attention to detail
Must be able to successfully complete a background check
Must pass an internet speed test (download equal to or greater than 25,
upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
We are currently NOT hiring in the following geographies, including but not
limited to: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI,
OR, VT, WA.
Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO,
Edgewater - CO, Flagstaff - AZ.
Due to varying state and local minimum wage laws, we are currently only able to
hire candidates residing in states where our compensation structure complies
with applicable wage regulations. As a result, we may be unable to consider
applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated hourly rate for this role
is $15.00 an hour.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].