Benefits Call Center Representative
Remote Role – Full Time
Hours: Monday - Friday 8:00 am - 5:00 pm or 9:00 am - 6:00 pm, schedule will be
selected at the end of training. All applicants must agree to be available
anywhere from 8:00 am - 6:00 pm
In this role, you will support participants and beneficiaries by responding to
benefit-related inquiries and providing guidance throughout the benefits
process. The ideal candidate will have experience with pension plans and defined
benefit (DB) accounts. At Conduent, you'll be part of a collaborative
environment that values individual contributions and empowers employees to make
a meaningful impact every day.
About the Role:
Responsible for managing inbound calls
Answering questions regarding kits that has been sent to the beneficiaries
Performing walk throughs on forms that beneficiaries will need to complete in
order to commence their benefits
Checking on stop and reissuing cases
Working on death kits
Managing inboxes
Collaborating with the team
Requirements:
Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check and drug test.
Must be knowledgeable with pension accounts (DB skills)
Must have strong organization skills
Must have excellent time management skills
Must have strong customer service mindset with clear, professional
communication and the ability to follow instructions accurately.
Must pass an internet speed test (download equal to or greater than 25,
upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Due to varying state and local minimum wage laws, we are currently only able
to hire candidates residing in states where our compensation structure
complies with applicable wage regulations. As a result, we may be unable to
consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, including but not
limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ,
NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver -
CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Working with us:
Join a rapidly growing organization that can support your career goals.
What you get:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
The chance to make a real impact on the travel experience
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $38,640 - $48,300.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].