Benefits Call Center Representative
Remote - Virginia Residents Only
Schedule: Monday-Friday, 8:00 AM-6:00 PM EST
Pay: $17.00/hour
As a member of our Health & Welfare Benefits team, you'll make a difference in
people's lives every day. You'll serve as a trusted resource for participants by
answering questions and providing guidance on a variety of employee benefit
programs, including medical, dental, vision, prescription, life insurance,
disability, and other employer-sponsored benefits.
In this role, you'll handle a steady volume of inbound calls while actively
listening, identifying participant needs, and providing clear, accurate
information. You'll navigate multiple systems to research benefits, review
eligibility, explain coverage options, and help participants understand their
available resources. Your communication skills, attention to detail, and
commitment to helping others will play an important role in the success of both
our clients and their employees.
At Conduent, you'll receive the training, support, and opportunities needed to
grow your career, along with a comprehensive benefits package.
About the Role:
Responsible for managing inbound calls.
Explain benefit programs, eligibility requirements, enrollment options, and
coverage details in a clear and easy-to-understand manner.
Explain benefit programs, eligibility requirements, enrollment options, and
coverage details in a clear and easy-to-understand manner.
Research and resolve participant inquiries by utilizing multiple systems and
resources.
Accurately document interactions and maintain detailed records of participant
requests and case activity.
Collaborate with team members and internal partners to ensure timely and
accurate resolution of benefit-related concerns.
Support participants with a compassionate, professional approach while
helping them make informed benefits decisions.
Requirements:
Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check.
Must have strong organization skills
Must have excellent time management skills
Must have strong customer service mindset with clear, professional
communication and the ability to follow instructions accurately.
Must pass an internet speed test (download equal to or greater than 25,
upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router.
Due to varying state and local minimum wage laws, we are currently only able
to hire candidates residing in states where our compensation structure
complies with applicable wage regulations. As a result, we may be unable to
consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, including but not
limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ,
NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver -
CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Working with us:
Join a rapidly growing organization that can support your career goals.
What you get:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
The chance to make a real impact on the travel experience
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $32,760- $40,950.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].