Business Development Manager – Outbound Sales - Remote
Industry: Office Supplies
Employment Type: Full-Time
Work Arrangement: Remote / Work from Home
Working Hours: Australian business hours
Reports To: Managing Director
About the Role - 5 yr AU Experience Essential
We are seeking an experienced and results-driven Business Development Manager to generate new business for an Australian office supplies company.
This is a hands-on outbound sales role focused on cold calling, prospecting, appointment setting, preparing quotations and converting new business accounts. The successful candidate must be a confident sales hunter who is comfortable working to daily activity targets and monthly revenue goals.
A minimum of five years' B2B sales experience within the Australian market is essential. Applicants without this experience will not be considered.
Key Responsibilities
Outbound Business Development
- Conduct high-volume outbound calls to prospective Australian businesses.
- Identify and approach decision-makers responsible for purchasing office supplies.
- Generate qualified leads through cold calling, email, LinkedIn and database prospecting.
- Introduce the company's products, pricing, delivery capabilities and account benefits.
- Identify customer requirements, purchasing volumes, current suppliers and buying cycles.
- Secure appointments, quotation opportunities, product trials and new customer accounts.
- Follow up prospects consistently until a clear outcome is achieved.
- Build and maintain a strong pipeline of qualified sales opportunities.
- Re-engage inactive customers and develop new revenue from dormant accounts.
Target Markets
Prospect and develop accounts across:
- Corporate offices and professional services firms
- Accountants and law firms
- Construction and trade businesses
- Warehouses and logistics companies
- Medical centres, pharmacies and healthcare providers
- Childcare centres, schools and training organisations
- Retailers, resellers, wholesalers and distributors
- Real estate and property management businesses
- Hospitality and accommodation businesses
- Government and community organisations
Product Sales
Promote and sell products including:
- A4 and A3 copy paper
- Printer ink, toner and drum cartridges
- Thermal rolls and shipping labels
- Envelopes, stationery and general office products
- Packaging, mailing and warehouse consumables
- Cleaning and workplace supplies
- Other wholesale and commercial office supply products
Sales Process and Account Development
- Qualify prospects based on product demand, order volume and commercial potential.
- Prepare professional quotations and pricing proposals.
- Negotiate pricing and commercial terms within approved margins.
- Request current invoices or product lists to identify savings and supply opportunities.
- Arrange product samples or trial orders where appropriate.
- Convert quotations into initial orders and recurring supply accounts.
- Identify cross-selling and upselling opportunities across the product range.
- Maintain regular contact with new customers to encourage repeat orders.
- Work with customer service and operations teams to ensure smooth onboarding and delivery.
CRM and Reporting
- Record all calls, emails, meetings, quotations and follow-up activities in the CRM.
- Maintain accurate prospect information, decision-maker details and sales notes.
- Manage follow-up dates and keep the sales pipeline current.
- Provide daily and weekly reports covering activity, opportunities and results.
- Forecast expected sales and highlight risks affecting monthly targets.
- Provide market feedback regarding competitor pricing, customer demand and product opportunities.
Essential Skills and Experience
- Minimum five years' B2B outbound sales experience within the Australian market—essential.
- Proven experience generating new business through cold calling and outbound prospecting.
- Demonstrated ability to meet sales activity, conversion and revenue targets.
- Strong understanding of Australian business communication and buying behaviour.
- Experience speaking directly with business owners, procurement managers and senior decision-makers.
- Strong negotiation, objection-handling and closing skills.
- Ability to prepare quotations and communicate commercial value clearly.
- Excellent spoken and written English.
- Experience using CRM systems and maintaining an organised sales pipeline.
- Ability to work independently and remain accountable for results.
- Strong Microsoft Excel or Google Sheets skills.
Preferred Experience
- Previous experience selling office supplies, paper, toner, stationery, thermal rolls, labels, packaging or workplace consumables.
- Experience selling to resellers, wholesalers, distributors or high-volume commercial customers.
- Existing knowledge of the Australian office supplies market.
- Experience managing tenders, contract pricing or recurring supply arrangements.
- An existing network of Australian business customers or procurement contacts would be highly regarded.
Personal Attributes
- Confident, persistent and commercially focused.
- A genuine sales hunter who enjoys winning new accounts.
- Comfortable making a high volume of outbound calls.
- Resilient when handling rejection and objections.
- Highly organised with disciplined follow-up habits.
- Self-motivated and capable of working without constant supervision.
- Accountable for activity, pipeline and revenue results.
- Professional when representing the business to Australian customers.
- Focused on building profitable, long-term customer relationships.
Key Performance Indicators
Performance will be measured against:
- Daily outbound calls and prospecting activity
- Decision-maker conversations
- Qualified leads generated
- Meetings and quotation opportunities secured
- Quotations issued
- New customer accounts opened
- Initial and repeat orders generated
- Monthly gross sales and gross-profit targets
- Lead-to-customer conversion rate
- Pipeline value and forecast accuracy
- CRM accuracy and timely follow-up
- Customer retention and account growth
Required Technology
The successful candidate must have:
- A reliable computer or laptop
- Stable high-speed internet
- A professional and quiet home-working environment
- A quality headset suitable for outbound sales calls
- Reliable backup arrangements for internet or power interruptions
How to Apply
Please submit your résumé together with a short cover letter outlining:
- Your B2B outbound sales experience in Australia
- The industries and products you have sold
- Your cold-calling and new-business development experience
- Examples of sales targets and results achieved
- Your experience using CRM systems
- Any experience within office supplies, wholesale or distribution
Only candidates with at least five years of relevant Australian B2B sales experience will be considered.
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