The CSC ServiceWorks Story
Overview
Benefits & Perks
What we’re looking for
Minimum Salary
USD $14.51/Hr.
Maximum Salary
USD $17.41/Hr.
CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the U.S. and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers each year through innovative technology, reliable service, and trusted partnerships. Our 2,300+ team members support industries from multi-housing and universities to hospitality and convenience retail. Guided by our values of trust, respect, and integrity, we connect people with technology to make life easier and communities stronger.
Overview
Appliance Warehouse - Service Dispatch Coordinator (Remote) Monday - Friday
You’ll be primarily responsible for handling customer calls, dispatching and routing service technicians, and reviewing daily reports while researching and resolving issues. As an entry-level role, you’ll serve as a key point of contact for both customers and field teams, ensuring smooth communication, timely service, and an exceptional customer experience. This position offers a great opportunity to develop foundational skills in customer service, problem-solving, and operational support within a supportive and dynamic team environment.
Communicate with customers to determine service needs, schedule appointments, and resolve issues with professionalism and care.
Answer, route, and respond to incoming customer calls, dispatch requests, and service-related emails from field employees.
Schedule and coordinate assignments for service technicians according to customer needs and company procedures.
Monitor technician progress and provide support to ensure service calls are completed on time.
Enter, update, and maintain accurate assignment and service data in company systems.
Maintain clear communication with team members and customers, keeping everyone informed throughout the service process.
Clear voicemail and follow up on service-related messages as needed.
Take on additional tasks as assigned to support the team and department.
Benefits & Perks
- Work Life Balance!
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-round Work & Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending & Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
What we’re looking for
- Ability to pass pre-employment screening
High School Diploma or equivalent; less than 1 year of related experience or training is fine.
Strong communication skills, comfortable talking with customers and teammates.
Able to read and follow instructions, manuals, safety rules, and procedures.
Confident presenting information in one-on-one or small group settings.
Detail-oriented, organized, and able to multitask in a fast-paced environment.
Comfortable using computers and learning new software systems.
Able to work remotely and stay self-motivated.
Handle customer calls professionally until resolved or routed appropriately.
Schedule and coordinate assignments for service technicians.
Respond to dispatch and service-related calls and emails from field employees.
Monitor technician progress to ensure timely completion of service calls.
Enter and update assignment and service data accurately.
Maintain clear communication with team members and customers.
Clear voicemail and follow up on service-related messages.
Take on additional tasks to support the team as needed.
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
Minimum Salary
USD $14.51/Hr.
Maximum Salary
USD $17.41/Hr.
High school diploma or equivalent; less than one year of related experience or training is acceptable. Requires communication, organization, multitasking, computer, customer service, and remote-work skills.
Key Responsibilities
- handling calls
- dispatching technicians
- monitoring progress
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Dallas, Texas, United States
- Salary: USD 30,180 – 36,212 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About CSC ServiceWorks
A provider of commercial laundry and air-vending solutions across the United States and Canada. — Industry: Manufacturing