Chevron Federal Credit Union is one of the top-run credit unions in the country
– and one of the largest, with $5 billion in assets. Yet our corporate culture
is not stuffy: the Team Spirit Committee runs fun activities and charitable
events throughout the year, and work-life balance, mutual respect, diversity,
and providing a voice for every employee are all important to us. As you might
imagine, we provide competitive pay and great benefits, including:
Bonus/incentives for all regular employees
401(k) with 8% company contribution
Medical, dental, and vision insurance for employees and dependents paid at
80%
PTO and paid sabbaticals
Tuition reimbursement
GENERAL SUMMARY
Provides all coordination and leadership responsibilities for the Payment
Services department.
Position Duties & Functions
Provides oversight, assistance, and training to Payment Services staff,
reviewing their work as needed and providing regular feedback to SVP,
Controller.
Continuously monitors process flow to ensure proper controls are in place and
are followed to minimize risk to the Credit Union.
Fosters an environment of ongoing training and cross-training to ensure the
department is always ready to process daily transaction volumes within
regulatory requirements.
Keeps apprised of and ensures compliance with regulatory requirements
pertaining to electronic payment systems.
Manages Payment Services related special projects as necessary including, but
not limited to, financial analysis for new/existing products and services and
process review.
Works independently on broad assignments and plans and performs with little
or no guidance on professional aspects of the work.
Serves as liaison between front and back office, assisting Learning &
Organizational Development with staff training.
Works with Information Systems and Technology department to improve Payment
Services process efficiency and availability of related information to CFCU
staff.
Other duties as assigned
EXPERIENCE and EDUCATION
Associate's degree (A. A.) or equivalent from two‑year college or technical
school.
3 to 5 years’ related experience and/or training.
Leadership experience.
Equivalent combination of education and experience may substitute for stated
qualifications.
KNOWLEDGE and SKILLS
Ability to read, analyze, and interpret information on systems and documents
such as account information, written agreements, vendor contracts, legal
documents, and procedure manuals.
Ability to respond to common inquiries or complaints from members, regulatory
agencies, or members of the business community, either verbally or in
writing.
Ability to effectively present information to top management, groups of
members, and/or members of the Board of Directors.
Ability to write and speak effectively in English using correct spelling and
grammar.
Basic math skills including the ability to compute rates, ratios, and
percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment,
including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
COMPETENCIES
Ability to effectively use all applicable banking and loan systems.
Ability to effectively utilize Outlook and employee Intranet.
Excellent supervisory/management skills, including setting clear expectations
and holding employees accountable for performance.
Ability to learn quickly and adapt to change; ability to quickly learn
specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to
prioritize.
Ability to understand and align with our core competencies through daily
projects and tasks:
Growth Mindset
Diversity & Inclusion
Communication
Change Ready Leadership
Responsibility
Problem Solving
Tech & Data Savvy
CU Business Acumen
PHYSICAL DEMANDS
Work involves extensive use of computers, up to eight hours per day.
Appropriate vision, dexterity, and other physical abilities are required.
May include occasional pushing, pulling, or carrying objects weighing up to
20 pounds.
Must be able to speak and present on the telephone and/or through digital
means of communication, including but not limited to Zoom/Teams/or other
video technologies.
We are an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity or expression, pregnancy, age, national
origin, disability status, genetic information, protected veteran status, or any
other characteristic protected by law. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
SALARY AND BENEFITS:
Salary is based on qualifications and geographical location (Zone). Benefit
information can be located on our Careers page
here: https://www.chevronfcu.org/about-us/careers
[https://www.chevronfcu.org/about-us/careers]
Zone 1: $102,176.00 - $140,492.00
Zone 2: $92,980.16 - $127,847.72
Zone 3: $85,827.84 - $118,013.28
Zone 4: $81,740.80 - $112,393.60
This position is eligible to participate in the Corporate Incentive Plan. Annual
incentive opportunity ranges from 0–8% of incentive eligible earnings, based on
a combination of institutional performance (0–2%) and individual performance
(0–6%). Incentive payments are discretionary and subject to approval.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, veteran status, disability, sexual
orientation, gender identity, or any other protected status. CFCU participates
in E-Verify.
If you are an individual with a disability and require a reasonable
accommodation to complete any part of the application process or are limited in
the ability or unable to access or use this online application process and need
an alternative method for applying, you may contact us at 800-232-8101 for
assistance.
CFCU Is CPRA Compliant for California Employees and Applicants, to review the
Notice at Collection, click here
[https://www.chevronfcu.org/docs/librariesprovider7/pdfs/notice-at-collection-(employment)-.pdf].
To submit a request, please refer to the Careers page for the CPRA Request Form.
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