Location: Pan India
Experience: 1–3 Years
Employment Type: Contractor
Openings: 1
About the Role
We are seeking an AV Engineer to support day-to-day Audio-Visual (AV) and Video Conferencing (VC) operations across global locations. The role involves monitoring AV/VC endpoints, troubleshooting user issues, supporting meetings and events, and maintaining AV device inventory and compliance. The ideal candidate should have hands-on experience with Cisco Webex and basic network troubleshooting.
Job Description
The AV Engineer will be responsible for maintaining and supporting AV/VC devices and endpoints, responding to support requests, and resolving issues remotely or through on-site assistance when required. The role also includes pre-testing rooms for high-profile meetings and providing AV support for auditoriums, town halls, and virtual events.
The position involves AV device installations and reinstallations, ticket handling, incident coordination, Webex profile administration, and follow-up with relevant stakeholders. The engineer will also maintain global AV asset inventories and ensure collaboration devices are appropriately recorded and compliant within the CMDB.
Key Responsibilities
- Perform daily checks of AV/VC endpoints and maintain operational checklists.
- Troubleshoot AV/VC issues remotely and provide on-site support when required.
- Pre-test conference rooms for high-profile meetings and planned activities.
- Install and reinstall display panels, AV devices, and Cisco IP phones.
- Provide AV support for auditoriums, town halls, events, and virtual events.
- Handle tickets, raise incidents, and coordinate follow-ups with relevant stakeholders.
- Create and delete Cisco Webex profiles as required.
- Maintain AV asset inventories and ensure global collaboration devices comply with CMDB requirements.
- Provide AV/VC support during planned weekend activities when required.
- Perform basic network troubleshooting for AV-related issues.
Required Skills
- Cisco Webex
- AV/VC endpoint support
- AV device installation and troubleshooting
- Basic network troubleshooting
- Ticket and incident handling
- AV asset and inventory management
- CMDB compliance
Preferred / Good to Have
- EUC Desktop Engineering
- Service Level Management
- Service Desk experience
Mandatory Skills
- Cisco Webex
Candidate Profile
The ideal candidate should have 1–3 years of experience supporting AV/VC environments, with hands-on knowledge of Cisco Webex, AV device troubleshooting, and basic networking. The candidate should be comfortable providing remote and on-site support and coordinating with stakeholders during meetings, events, and planned activities.
Benefits Package
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The opportunity to work on exciting and challenging projects with leading clients
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