ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles.
- The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
- If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
- At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
- $16-17.25/Hour
As an Automotive Technical Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat and/or social media to resolve their questions or concerns
- Provide front line, first level, technical assistance for consumers
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including but not limited to WIFI and internet connectivity
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
#LI-Remote
Additional Qualifications/Responsibilities
Qualifications:
- High School Diploma or equivalent
- Minimum of 6 months of technical & customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and technical experience preferred
- Strong computer skills including system navigation, data entry accuracy, and typing proficiency
- College degree preferred but not required
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
Work from Home Requirements
Internet Requirements:
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Teleperformance is a global, digital business services company.
- We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
- With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
- Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
- We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do.
- You will become a key contributor in making that happen.
- As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
- You will have the chance to interact with people from all walks of life, and no two days will be the same.
- As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
- Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?
- At Teleperformance, the sky is the limit!