Job Description:
• Manage end-to-end client implementation for new and existing clients
• Provide business process improvement guidance and best-practice recommendations
• Serve as the primary client contact during implementation and post-implementation
• Compile and submit compliance reports
• Provide ongoing client training, support, and coaching
• Analyze and resolve client concerns and complex issues
• Support Affiliate and 700Credit product launches and post-launch follow-up
• Support members of the Implementation team
• Track and document client communications
• Communicate new product features and updates to clients
• Provide exceptional customer service
• Identify and generate cross-sell opportunities with the sales team
Requirements:
• 2+ years of experience in a customer service or account management role
• Strong knowledge of the automotive industry
• Strong organizational skills with attention to detail
• Excellent phone etiquette and customer service abilities
• Bachelor's degree preferred, or equivalent professional experience
• Willingness to travel as needed
Benefits:
• Excellent compensation/benefit package