Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team.
Please Note: While this is a remote role, candidates must reside in the Washington, D.C. / Baltimore, MD area
What You'll Be Doing:
- Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
- Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
- Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
- Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
- Proactively identify implementation risks and work to mitigate effectively and efficiently.
- Build strong partnerships with dealership teams through both in-person and virtual consultations, coaching, and training sessions.
- Deliver clear, engaging presentations and product demonstrations using established presentation materials.
- Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
- Build strong, productive relationships with integrated vendor partners to support overall program success.
- Document, communicate and escalate issues/concerns as necessary.
- Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
- Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
- Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
- Manage travel and program related expenses in accordance with Maritz guidelines.
What You'll Bring:
- Background in dealership consulting or automotive retail operations.
- Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
- Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
- Knowledge of dealership desking or F&I processes.
- Quick learner with the ability to stay current on rapidly evolving digital solutions.
- Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
- Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
- Exceptional verbal and written communication abilities.
- Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
- Proficient in Microsoft Office applications.
- Strong analytical, problem-solving, and decision-making capabilities.
Things To Know
- This is a remote role that requires up to 70% travel.
- Must be located in the Washington, D.C. / Baltimore, MD area.
- The salary range for this position is: $80,000 - $90,000.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at: www.MaritzBenefits.com