Department: Claims
Location: Remote (US)
POSITION TITLE: Auto Claims Representative
STATUS: Exempt
COMPENSATION RANGE: $58,000-90,000 Annually
LOCATION: Remote — must reside in the Hampton Roads area of Virginia.
REPORTS TO: Physical Damage Manager
Auto Claims Representative
Virginia Farm Bureau is seeking a customer-focused Auto Claims Representative (ACR) to join our claims team. The ACR is responsible for preparing automotive repair estimates which accurately reflect the reasonable dollar cost of damage sustained and settle total loss vehicles on behalf of the company.
POSITION LEVEL AND CAREER PROGRESSION
This position may be filled at one of several levels depending on a candidate's experience, technical expertise, education, and demonstrated ability. We are actively seeking qualified candidates ranging from entry-level adjusters to highly experienced auto claims professionals.
Career levels 1-3 include: Auto Claims Representative (ACR), Auto Claims Specialist (ACS), and Senior Auto Claims Representative (SACR). The core responsibilities are similar across all levels; however, higher levels assume increased claim complexity, greater authority, higher settlement responsibility, advanced estimating expertise, mentoring expectations, and technical leadership responsibilities.
LEVEL EXPECTATIONS
Level 1 - ACR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.
Level 2 - ACS: Performs ACR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.
Level 3 - SACR: Performs ACS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members.
LOCATION:
Remote
POSITION
Hours: Monday - Friday, 8:00am-4:30pm
Full-time salaried position with benefits
PRIMARY DUTIES
· Prepare repair and total loss appraisals in accordance with company and industry procedures.
· Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed.
· Process physical damage payments following the company standard operation procedure.
· Settle total loss vehicles, move salvage within time limits established for this procedure.
· Negotiate auto claim losses with insured, claimant and vendors.
ADDITIONAL DUTIES
- Assist subrogation and SIU with cases that require physical damage knowledge.
- Maintain high degree of training (learn new auto repair techniques).
- All other duties as assigned by the Supervisor and/or Manager.
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
- Bachelor’s degree or equivalent experience
- 3 years minimum material damage experience
- I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license* (To be considered for SACR)
MINIMUM SKILL QUALIFICATIONS
- Strong MS Office skills and experience working with estimating software
- Prior field estimated body shop experience
- Prior automotive experience (repair/mechanical)
- Proven ability to settle total loss vehicles
- Strong estimating and negotiation skills
- Excellent interpersonal skills
- High level of initiative
- Professional attitude and appearance
- Proven ability to work well both independently and in a team environment
- Audit Score of 95% (to be considered for ACS) or 97% or higher (to be considered for SACR)
PREFERRED QUALIFICATIONS
- College or equivalent experience
- Prior body shop or estimating experience
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.
Bachelor's degree or equivalent experience; 3 years minimum material damage experience; strong MS Office and estimating software skills; prior field estimating and automotive experience; proven total loss settlement ability.
Key Responsibilities
- preparing repair estimates
- settling total losses
- negotiating claims
Skills & Tools
Microsoft Office, estimating software
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Virginia, United States
- Salary: USD 58,000 – 90,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Virginia Farm Bureau
A farm bureau providing insurance and claims services. — Industry: Finance