Job Description:
• Handle non-injury auto claims
• Verify and explain coverages
• Conduct liability investigations and advise customers of liability decisions
• Set expectations about the claims process
• Obtain police reports and witness statements
• Coordinate with adjusters from other insurance companies
• Keep members informed of claim status
• Investigate, evaluate, negotiate and settle auto and property damage claims
• Manage a diary system and claim inventory within state compliance guidelines
• Open claims and obtain information and loss details from insureds, claimants and other involved parties
• Explain policy coverage and appropriate follow-up actions
• Document claim files and send correspondence
• Communicate with customers and repair facilities
• Ensure compliance with state regulations, policy provisions and standard operating procedures
• Arrange, handle and pay for repairs, rentals, towing, total losses and storage
• Apply estimating standards to minor- to moderate-complexity claims
Requirements:
• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment leveraging internet, phone and chat features
• Capability to train and perform the job in a remote setting and meet work-from-home requirements
• May require Adjuster's license as required by state
• 2+ years of customer service experience in a fast-paced setting
• Property and Casualty industry experience preferred
• Flexibility to work any shift during 24/7 operating hours, including evenings, weekends and holidays
• Outstanding interpersonal and strong computer navigation abilities
• Ability to handle several tasks simultaneously
• Bilingual a plus
• Ability to travel as needed for divisional/team meetings and other in-person meetings
• Must have authorization to work indefinitely in the United States
• CSAA does not provide visa sponsorship
Benefits:
• Paid 6-week virtual training combining classroom and hands-on job training
• Annual bonus eligibility / company-wide annual discretionary bonus of up to 5% of eligible pay through the Annual Incentive Plan (AIP)
• 401(k) with a company match
• Career growth and development opportunities with leaders and mentors
• Remote-first Flexible Workplace / Home-Flex roles
• Flexibility to work from various locations including CSAA offices
• Employee resource groups and volunteering opportunities
• Reasonable accommodations for qualified applicants and employees with disabilities or other limitations