Position Description
- Position Title: HR Administrator – Teneo (Voluntary Administration)
- Reports To: HR Director (direct reporting line)
- HR Advisor (day to day functional guidance)
- Location: Offshore (remote) — Philippines
- Working Hours: 9.00am to 5.00pm Australian Eastern Standard Time (AEST), Monday to Friday
This role follows the Australian business calendar and includes working on Philippines public holidays.
Employment Type: Full time
Position Purpose
The HR Administrator provides administrative and record keeping support to the Human Resources function of The Infinity Group, working under the direct line management of the HR Director and the day to day functional guidance of the HR Advisor. This role is dedicated solely to stores administered by the Teneo Administrators, and is primarily responsible for HR record keeping, correspondence support, and assistance with the preparation and tracking of employment contracts for stores within its remit.
The role is administrative in nature and does not carry responsibility for performance management, disciplinary matters, investigations or terminations. All performance related matters must be escalated to the HR Advisor and/or HR Director immediately and are not to be handled or responded to by the HR Administrator, unless the response is administrative only i.e., lunch break hours confirmation, etc.
Key Responsibilities
HR Inbox and Query Support
- Assist the HR Advisor in monitoring and managing the HR inbox on a daily basis for Teneo administered stores, ensuring queries are acknowledged and actioned within agreed timeframes.
- Respond to routine, administrative HR queries from employees and store managers within Teneo administered stores in a professional, clear and accurate manner.
- Identify and immediately escalate all performance related, disciplinary, investigation or termination related queries to the HR Advisor and/or HR Director. No response is to be provided on these matters by the HR Administrator.
- Maintain accurate records of correspondence and queries in accordance with company record keeping requirements.
Records, Contract and Document Administration
- Prepare and populate new employment contracts and contract variations for Teneo administered stores in accordance with approved templates and instructions, for checking by the HR Advisor prior to submission for approval.
- Maintain and update contract trackers, workbooks and personnel records relevant to Teneo administered stores, ensuring accuracy and completeness.
- Support the tracking of contract and correspondence approval status with the Teneo Administrators, and follow up outstanding items in a timely manner under the direction of the HR Advisor.
- Maintain accurate offboarding and personnel data in Employment Hero and ClockOn as directed.
General Administrative Support
- Provide day to day administrative support to the HR Director, HR Advisor and broader HR team.
- Assist with the preparation, formatting and distribution of HR correspondence and documentation as directed.
- Maintain confidentiality of all employee and company information at all times.
- Undertake other administrative duties as reasonably required by the HR Director or HR Advisor.
Key Selection Criteria
Essential
- Strong administrative and organisational skills with high attention to detail.
- Proficiency in Microsoft Office, including Outlook, Microsoft Teams and Excel.
- Clear written and verbal communication skills in English.
- Ability to work independently, manage competing priorities and meet deadlines.
- Availability to work 9.00am to 5.00pm Australian Eastern Standard Time, Monday to Friday, in line with the Australian business calendar, including on Philippines public holidays.
- A strong understanding of confidentiality requirements when handling employee information.
Desirable
- Working knowledge of the Fair Work Act 2009 (Cth), the National Employment Standards and the Pharmacy Industry Award.
- General understanding of Australian human resources and industrial relations principles.
- Familiarity with Employment Hero (Desired but not essential)
- Familiarity with ClockOn (Desired but not essential)
Key Relationships
- HR Director (direct report line and escalation point for all performance related matters).
- HR Advisor (day to day functional guidance and task allocation).
- Internal HR and payroll team members.
- Store managers and store level personnel within Teneo administered stores.
- Administrators (Teneo), for contract and correspondence approval purposes.
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