Role:
The Senior Atomic Spectroscopy Support Specialist provides remote technical support for atomic spectroscopy instruments, troubleshooting hardware, software, and application issues to maximize customer uptime and ensure high-quality service.
Responsibilities:
Serve as a primary technical contact via phone and email, perform detailed remote diagnostics, guide remote fixes or recommend field service actions, determine root causes, and document solutions. Mentor colleagues, support operational excellence through accurate record-keeping, participate in training, and contribute to continuous improvement initiatives. Ensure compliance with safety and operational protocols.
Qualifications & Skills:
• Bachelor's in Biology, Chemistry, Electronics, or related field;
• 5+ years of expert-level experience with atomic spectroscopy instruments (AA, ICP-OES, ICP-MS);
• strong diagnostic, troubleshooting, and remote support skills;
• proficiency in software platforms;
• ability to interpret technical documentation;
• excellent communication skills;
• and willingness to travel up to 25%.
Preferred:
Up to 10 years of relevant support or laboratory experience, certifications supporting system expertise, and comprehensive knowledge of all three spectroscopy technologies.
Work Environment:
Primarily remote or office-based, involving computer work, occasional travel for training or site visits, and adherence to safety standards. The role involves sedentary tasks, detailed observation, and handling laboratory hazards in certain situations.