We are seeking a skilled Atlassian Product Owner to own the strategy, configuration, and continuous improvement of our Jira and Confluence platforms. You'll serve as the primary voice of the customer, translating business needs into a prioritized backlog, partnering with stakeholders, and ensuring platforms remain secure, performant, and aligned with organizational workflows.
This hands-on role is embedded within a close-knit IT team. Beyond owning the Atlassian portfolio, you'll contribute to broader IT initiatives with structured opportunities to expand into automation, integration development, ITSM, cloud administration, and cybersecurity.
Key Responsibilities
Product Ownership & Strategy
Own the product vision, roadmap, and backlog for Jira, Jira Service Management, and Confluence
Gather and refine requirements from stakeholders; translate into user stories with acceptance criteria
Prioritize enhancements, defects, and technical debt based on business value and organizational strategy
Define and report on KPIs including adoption rates, license utilization, and user satisfaction
Platform Administration & Configuration
Administer Jira projects, workflows, screens, custom fields, permissions, and notification schemes
Build and maintain Confluence spaces, templates, and permission structures supporting knowledge management
Develop dashboards, JQL queries, and reports providing actionable visibility
Implement Jira automation rules to reduce manual effort and enforce consistency
Manage marketplace apps, plugins, and coordinate platform upgrades with minimal disruption
Governance, Security & Compliance
Establish governance standards for project creation, workflows, and space architecture to prevent sprawl
Manage user provisioning, groups, and role-based access aligned with IAM processes
Ensure configuration supports audit, retention, and regulatory requirements
Maintain system documentation, runbooks, and configuration change records
Stakeholder Engagement & Enablement
Act as primary liaison between users, IT, and Atlassian support
Facilitate backlog refinement, demos, and stakeholder review sessions
Deliver training, office hours, and onboarding materials to drive adoption
Provide tier 2/3 support for escalated issues
Broader IT Team Support
Contribute to IT initiatives including service desk escalations and infrastructure projects
Participate in change advisory board reviews and incident response
Required Qualifications
Bachelor's degree in IT, Computer Science, Business, or equivalent experience
3+ years administering Atlassian Jira and Confluence in an enterprise environment
Proficiency configuring Jira workflows, schemes, custom fields, and permissions independently
Strong knowledge of JQL and dashboard/report construction
Experience with Agile frameworks (Scrum, Kanban, SAFe) and product ownership
Ability to elicit requirements from non-technical stakeholders and create technical specifications
Excellent communication skills and documentation abilities
Strong analytical skills with bias toward automation and process simplification
Preferred Qualifications
Atlassian certifications (ACP-100, ACP-120, ACP-600)
Product Owner certification (CSPO, PSPO, SAFe POPM)
Jira Service Management and ITIL experience; ITIL v4 Foundation a plus
Server/Data Center → Cloud migration experience
Atlassian REST APIs and scripting (Python, Groovy/ScriptRunner, PowerShell)
Familiarity with Bitbucket, Bamboo, Opsgenie, ServiceNow, Azure DevOps, GitHub
SSO/SAML, SCIM provisioning, and identity governance knowledge
Experience in regulated environments (NIST 800-171, CMMC, FedRAMP, SOX, HIPAA)
Growth & Development Opportunities
Development pathways based on interest and business need:
Automation & Integration Engineering - API development, ScriptRunner, workflow orchestration
Cloud Administration - Atlassian Cloud, Microsoft 365/Azure, AWS
IT Service Management - ITIL process design, incident/problem/change management
Cybersecurity & Compliance - access governance, audit support, security controls
Data & Reporting - Power BI, Tableau, advanced analytics