Job Description:
• Underwrite and process workers’ compensation renewal accounts within delegated carrier authority
• Manage renewal workflows across multiple carrier partners, ensuring accuracy and timeliness
• Review and process Broker of Record (BOR) changes in accordance with carrier and compliance guidelines
• Support Underwriters with account analysis, documentation, and day-to-day underwriting tasks
• Serve as a primary point of contact for brokers and customers, handling policy and renewal inquiries via phone, email, and chat
• Process endorsements, bind requests, and policy updates as needed
• Maintain accurate and complete account records in internal systems
• Collaborate cross-functionally to ensure a smooth renewal and servicing experience
Requirements:
• High school diploma required; additional coursework or insurance designations a plus
• At least 2 years of recent experience supporting workers’ compensation operations in a customer service or related role
• Strong written and verbal communication skills, with confidence interacting directly with clients and brokers
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Ability to analyze and interpret incomplete or complex information and make sound decisions
• Resourceful with strong research and problem-solving skills
• Demonstrated ability to handle confidential and sensitive information with discretion
• Professional demeanor with the ability to navigate challenging situations effectively
• Comfortable working in a fast-paced, deadline-driven environment
• Adept at working independently in a remote or hybrid setting while staying highly responsive
Benefits:
• Hybrid work option available
• Competitive Medical, Dental, Vision, Disability, and Life insurance
• 401k with Company Match
• Generous Paid Vacation
• Paid Holidays