What You'll Do
- Learn the product delivery life cycle and how to monitor documentation progress within it
- Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
- Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
- Help maintain and organize our documentation site/knowledge base in ClickHelp
- Review and edit content for clarity, consistency, grammar, and adherence to our style standards
- Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
- Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
- Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts
What We're Looking For
- 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
- Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
- Ability to break down complex or technical information into simple, user-friendly language
- Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
- Good organizational skills and ability to manage multiple projects/deadlines
- Curiosity and willingness to learn new technical concepts and tools
- Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience
Nice to Have
- Familiarity with software development concepts or SaaS products
- Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
- Experience with generating and manipulating screenshots and diagrams
- Exposure to an industry-recognized style guide, such as the Microsoft Style Guide
Why Join Us
- Fully remote team with flexible working hours
- Mentorship and growth opportunities within a supportive team
- Opportunity to shape how customers experience and understand our product
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