Job Description:
• Monitor and analyze log data, network traffic, and/or alerts generated by various security technologies in real time.
• Respond to, triage, and escalate security incidents using a SIEM platform and documented procedures.
• Support vulnerability scans and analyze results for remediation recommendations.
• Draft security incident reports detailing threats, characteristics, and remediation activities for senior analyst review.
• Research new threats and ensure appropriate detection capabilities are in place.
• Review incidents and deliverables for procedural adherence and update documentation as needed.
• Contribute to the quality and timeliness of security incident detection and classification services.
• Ensure standards and procedures are followed within defined SLAs.
• Communicate security issues to customers verbally and in writing.
• Refer difficult or complex issues to experienced staff.
• Develop understanding of current vulnerabilities, attacks, and countermeasures.
• Identify process improvement opportunities and suggest them to stakeholders.
• Manage and track customer issues and requests in a ticketing system.
• Work within a 24x7x365 team supporting timely monitoring-service delivery.
• Work rotating shifts as assigned.
• Support other teams as needed.
Requirements:
• US Citizenship is Required
• 0-2 years of experience in an operational or technical environment, preferably with customer-facing responsibilities.
• Foundational understanding of core networking concepts including TCP/IP and common Internet protocols.
• Exposure to or basic understanding of an information/cyber security role, particularly in security monitoring and analysis.
• Familiarity with the cyber security threat landscape, including prevalent vulnerabilities and attack methods.
• Familiarity with security tools such as SIEM (Security Information and Event Management) platforms.
• Demonstrated technical and troubleshooting skills and the ability to adapt to solve new technical issues.
• General systems infrastructure knowledge (Windows/Linux OS).
• Strong verbal and written communication skills with a focus on clear and concise reporting.
• Bachelor's degree in Computer Science, Information Technology, or a related field. (Preferred)
• Relevant entry-level certifications such as CompTIA Security+, CompTIA CySA+, or GIAC GSEC. (Preferred)
• Basic experience with scripting languages (e.g., Python, PowerShell) for task automation. (Preferred)
• Experience with ticketing/case management systems. (Preferred)
• A strong passion for cyber security, continuous learning, and knowledge sharing. (Preferred)
Benefits:
• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
• Group Term Life, Short-Term Disability, Long-Term Disability
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
• Participation in the Discretionary Time Off (DTO) Program
• 11 Paid Holidays Annually