This is a Fully Remote Job
About Our Client:
The organization operates in the legal technology sector, addressing the challenge of inefficient information management for legal professionals. It provides an intelligent document management platform that enhances collaboration and unlocks institutional knowledge while maintaining strict security, governance, and compliance standards. The company has established itself as a trusted provider with notable growth and industry recognition.
About the Opportunity:
The ASSOCIATE RENEWALS SPECIALIST plays a crucial role in sustaining and growing the organization's subscription revenue by managing renewal processes within the Customer Success Renewals Department. This position ensures customer retention and satisfaction through effective renewal management, forecasting, and communication, contributing directly to the company’s recurring revenue and customer loyalty.
Responsibilities:
Manage a B2B renewal portfolio to maximize Subscription/SaaS recurring revenues through accurate and timely renewals
Meet and exceed quarterly renewal quotas
Provide accurate forecasting of renewal portfolio to management
Use Salesforce.com and related systems to build quotes, manage renewals, and generate leads
Develop consistent renewal relationships with customers
Educate customers on products, pricing, contract terms, and renewal-related information
Requirements:
Bachelor’s degree in business, marketing, or related field preferred but not required
Minimum 5 years experience in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, or Customer Service
At least 3 years experience with Salesforce.com or similar CRM
Strong numeracy skills including intermediate or better MS Excel proficiency
Attention to detail and comfort working with numbers
Effective multitasking, problem-solving, and communication skills
Ability to work autonomously and collaboratively within a team
Pay Range and Compensation Package:
Annual compensation range: $60,000 - $70,000 plus 20% variable
Benefits & Perks:
90% company-covered healthcare premiums
Health Savings Account (HSA) company contribution
401(k) match at 4% with no vesting period
Potential for twice yearly merit increases
Flexible time off, typically 3 to 4 weeks annually, plus 9 paid holidays
Leadership that promotes authenticity and accountability
Access to mentorship and growth opportunities
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.