SUMMARY:
Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions.
RESPONSIBILITIES:
1. Provide customer service in a call center environment.
2. Accurately answer policyholder questions about policies and riders.
3. Accurately process financial and non-financial transactions.
4. Explain to BLI correspondence policyholders.
5. Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.
EDUCATION and EXPERIENCE:
- High school diploma or GED required. (Related college courses can be considered to meet experience requirements.)
- Minimum of one-year customer call center experience
SKILLS AND KNOWLEDGE:
· Life insurance industry preferred.
· Basic knowledge of Microsoft Office suite.
· Excellent telephone and written communication skills
High school diploma or GED required; minimum one year customer call center experience; basic Microsoft Office knowledge; excellent telephone and written communication skills.
Key Responsibilities
- answering customer calls
- processing transactions
- navigating systems
Skills & Tools
Microsoft Office
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Maryland, United States
- Salary: USD 31,200 – 37,440 / year
- Languages: English
About The Baltimore Life Companies
An insurance company providing life insurance and policyholder services. — Industry: Finance