The Associate Manager, Attendee Experience will provide direct management
responsibility for a portion of the Attendee Experience team through clear and
consistent direction. The Associate Manager focuses on the growth of direct
reports and ensures each team member meets and achieves specific goals. A key
responsibility is to embrace and implement smart tech. They also work closely
with M&IW’s Event Management Services leadership and Customer Success teams to
interpret business analytics, utilize historical data to strategize staffing and
workload allocations, provide delightful Customer Service and support all
corporate goals and objectives while adhering to company policies.
What you will do here:
Cross-departmental/team collaboration supporting M&IW’s One Team philosophy
Team management, individual mentoring, and coaching
Provide direct management responsibility over a portion of the AE team
through clear and consistent direction including timely and effective
feedback
Mentor direct reports using the Trident model through M&IW’s monthly
coaching sessions where you will discuss career growth, review current
projects, provide strategic and operational guidance, recognize
accomplishments, and directly manage issue resolutions
Advocate for growth opportunities of team members in alignment with
individual and company goals
Train on all company software, including but not limited to Cvent,
RainFocus, UKG, Concur, SharePoint, DOMO, Cornerstone, Asana and any
applicable client-based systems
Assist AE Leadership in identifying process deficiencies within internal
processes to create, document and train on process
Assist in delivering messaging for monthly AE Department meetings
Assist with the hands-on training and onboarding for new hires and train
all employees on onsite expectations
Assist AE Leadership with recruitment including over the phone and
in-person interviews
Leverages AI-powered tools and emerging technologies to enhance operational
efficiency, improve attendee and client experiences, streamline workflows,
and identify opportunities for continuous innovation within the Attendee
Experience team.
Provide lead AE services for meetings, if applicable
Ability to travel domestically and internationally 10-15% to assist with
onsite staffing and training, if applicable.
Financial management
Collaborate with M&IW’s Finance Team to monitor the performance,
timeliness, and accuracy of all team members
Offer a full understanding and be a clear leader of M&IW’s full Financial
Process
If applicable, have a full understanding of pharmaceutical clinical meeting
compliance and reporting requirements
Training
Determine one-on-one training needs of teammates. Seek proper resources and
specialists for training
Work in conjunction with the AE Leadership to determine group training
session topics for continued growth within the division. Offer periodic
training sessions through the assistance of content development and assist
with training sessions, as needed.
Regularly collaborate with the Event Experience Leadership Team and
assigned Customer Success Teams to understand Customer and cross functional
expectations to ensure teammates have the proper tools and skills to exceed
expectations.
Stay relevant on industry trends through industry publications, attending
webinars or attending relevant courses
Solicit involvement from outside vendors/partners to offer training
opportunities that will highlight specialty areas within the Meeting
Planning Industry
Attend internal & external training and networking opportunities to further
your industry knowledge.
Encourage a secure and open learning environment
Cross-departmental collaboration
Participate as a contributor to a Company OKR
Regularly attend all companywide meetings
Actively participate in Leadership Training series
You will work with:
Report to the Director, Attendee Experience, Event Management Services
Internal team members from multiple departments
External Customers and Key Stakeholders
Vendor Partners
Onsite Physical Activities (Non-Essential Functions)
This position includes a set of nonessential physical activities associated with
onsite event support. These activities are not fundamental to the core duties
of the Associate Manager, Attendee Experience, Event Management Services role
but may be required during live event execution. While the essential functions
of the position center on planning, coordination, communication, client
management, and project leadership, certain onsite tasks involve physical
activity that supports event operations and if unable to perform these physical
activities the company needs to know.
Physical activities include, but are not limited to the following:
Movement & Positioning: Frequent standing and walking are required,
particularly during event setup and teardown, registration, and onsite
administration. Extended periods on one’s feet are common throughout an
event, often up to 4 hours without a rest break. A typical onsite day may
last 8 to 14 hours, depending on client needs and agreements.
Sitting: Occasional sitting is required during planning meetings, travel to
and from event sites, computer-based work, or registration duties.
Lifting and Carrying: Ability to lift, carry, push, or pull event materials,
supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25
pounds require assistance from another M&IW team member.
Reaching and Grasping: Event setup and breakdown may involve reaching
overhead and handling tools or materials.
Bending/Kneeling/Crouching: Occasionally required during event setup and
breakdown.
Repetitive Motions: Repeated hand and arm movements may occur during tasks
such as preparing registration, arranging event spaces, or setting up
displays.
Travel Requirements: Frequent travel to event sites, venues, and client
locations, often involving overnight stays. This may include navigating
airports, train stations, hotels, and conference centers.
Operating Vehicles: Occasional driving may be required to transport materials
or travel to off-site event locations. This applies only to approved drivers
with prior authorization from the Onsite Lead.
Working in Varying Environments: Events occur in diverse settings, including
indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating
temperatures, weather conditions, crowded or noisy environments, and varying
lighting levels may be encountered.
What we expect:
Details of these areas are shared during interviews and monthly reviews:
Cultural Excellence
Role Expectations
Emotional Intelligence
You will bring:
College degree or equivalent experience
2-5 years of experience in the meetings industry, specifically in operations
Minimum of 1 year of direct people management experience preferred
Knowledge of virtual and hybrid event options
Proven excellent oral and written communication skills in both internal and
client-facing environments
Demonstrated track record of successfully managing multiple projects
simultaneously
Ability to deliver creative outputs in a constricted timeline while
maximizing available resources
Experience working in a virtual office environment a plus
Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and
Power Point)
Experience with database management programs (Cvent preferred)
What we provide:
Competitive salary
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate
headquarters located near Milwaukee
Who we are:
Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who
prohibits discrimination and harassment of any kind and affords equal employment
opportunities to all employees and applicants without regard to race, color,
religion, sex (including pregnancy, childbirth, reproductive health decisions,
sexual orientation, and gender identity), national origin, age, disability,
genetic information, military or veteran status, or any other characteristic
protected by applicable federal, state, or local law. Meetings & Incentives
Worldwide, Inc. specializes in global event management with virtual, hybrid, and
in‑person experiences of all shapes and sizes, as well as consulting and
enterprise strategies. As an entrepreneurial organization, we place customers at
the center of everything we do and prioritize their needs through our core
values of quality, agility, flexibility, and innovation. M&IW is a third
generation, privately held, certified Women's Business Enterprise (WBE) in
business for more than 50 years. Headquartered in Wisconsin, USA, and supported
by a remote workforce across the US and in the UK, China, and Brazil.
GLOBAL HEADQUARTERS:
10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553
www.meetings-incentives.com [http://www.meetings-incentives.com]
M&IW associates are located throughout the US, UK, Latin America and Asia
Pacific Regions.