This is a Fully Remote Job
1. About Our Client:
The organization operates within the pharmaceutical, biotech, and patient support sectors, addressing challenges in managing patient support center operations. It focuses on improving the quality of service provided to patients and healthcare professionals through effective program management and stakeholder collaboration. The organization supports remote work across the U.S. and emphasizes optimizing patient outcomes while maintaining compliance with internal policies.
2. About the Opportunity:
The
Associate Director, Program Management
leads patient support center operations and manages a team of case managers. This role is essential for ensuring adherence to internal standards and enhancing service quality. It involves collaboration with multiple stakeholders to drive program effectiveness and improve experiences for patients and providers. The position is fully remote with some travel required.
3. Responsibilities:
Lead and motivate a team of case managers to support their development and performance.
Oversee workload management to ensure sufficient coverage for patients and physician offices.
Identify and implement improvements to the patient and provider experience.
Establish partnerships with Central Operations to optimize CRM systems.
Monitor team performance and compliance with KPIs and SLAs.
Serve as the primary contact for stakeholders regarding case management.
Collaborate across departments to maintain operational excellence.
Manage supervisors overseeing case managers to align with organizational goals.
Facilitate training and development initiatives to enhance team performance.
4. Requirements:
Bachelor’s Degree required; advanced degree preferred.
Over 5 years of experience in pharmaceutical, biotech, or patient support sectors.
At least 2 years of leadership experience in a management role.
Experience with direct interaction with providers and patients.
Strong knowledge of case management and patient access services.
Proven success in hiring and managing high-performing teams.
Proficiency with Microsoft Office and CRM systems.
Strong leadership, organizational, and decision-making skills.
Ability to work effectively in a cross-functional matrix environment.
5. Pay Range and Compensation Package:
Salary range of $125,600 to $234,000 per year.
6. Benefits & Perks:
Comprehensive benefits including medical and financial perks.
401(k) plan with company contributions.
Paid time off including vacation, sick leave, and parental leave.
Opportunities for professional development and growth.
Flexible work environment with remote work options.
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.