Compensation Range:
Annual Salary: $63,720.00 - $86,020.00
Position Summary
This position is responsible for supporting the Director of Enrollment in directing the daily operations of the University’s Admissions Department. The ADOA directly leads a team of Enrollment Advisors and other supporting team members to help prospective learners’ complete applications and enroll at the University.
Essential Functions:
Directs the daily operations of an Admissions team
Provides coaching on live and recorded calls
Develops and conducts training programs to improve Enrollment Advisors’ skills
Serves as a mentor and guide to each of his or her team members
Develops and implements short- and long-term strategies to recruit Applicants
Ensures that team application conversion targets are achieved, relating to the University’s application conversion targets
Provides leadership to the process of effectively working and managing lead and applicant flow
Prepares and maintains conversion rates and related reports
Ensures Enrollment Advisors follow up via telephone or email with assigned leads
Ensures Enrollment Advisors are documenting communications within the system
Tracks and monitors schedules and attendance
Administers payroll and timecard reporting for team members
Ensures Enrollment Advisors are consistently on task
Oversees the entire Admissions and Enrollment floor in the absence of the Director of Admissions
Attends Enrollment Leadership Team meetings
Upholds the University standard of conduct and all other policies and procedures
Identifies opportunities and recommends changes to improve the University
Participates in training and continuous education to improve skill set
Other duties as assigned
Reasonable and consistent attendance to fulfill requirements of the position
Supervisory Responsibilities:
This position has supervisory responsibility for Enrollment Advisors
Requirements:
Education & Experience:
Bachelor's degree required
Five (5) years Enrollment, Admissions, or Sales/Operations experience
Three (3) years leadership experience preferred
Experience in higher education preferred
Experience working in a technology-driven enterprise preferred
All skills, abilities and qualifications will be considered for minimum requirements
Exceptions may be made on a case-by-case basis
Competencies/Technical/Functional Skills:
Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
Knowledge of academic and business workings of a higher education institution
Knowledge of financial aid processes
Knowledge of leadership principles and practices
Skill in verbal and written communication
Skill in operating equipment, such as personal computer, fax, copier, phone system
Ability to use and facilitate online communications
Ability to problem-solve
Ability to understand and interpret the needs of prospective Learners
Ability to compute and comprehend rates, ratios and percentages
Ability to effectively present information and respond to questions from prospective Learners, University associates licensing and accrediting agencies and the general public
Ability to collaborate effectively with others
Ability to build and motivate a team
Demonstrated ability with enrollment information systems and web-based recruitment
Strong analytical and critical thinking skills
Excellent customer service and communication skills
Proficient with Microsoft Word and other applications in the Microsoft Office suite
Location: Remote, USA
Travel: Limited travel; may be asked to travel to University sponsored meetings or events.
#LI-Remote
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.
National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.